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Communication Skills Training Courses
Allow others and yourself to understand information more accurately and quickly by building strong communication skills with our training courses.
Course List
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Featured Course
Effective Workplace Communication
ITMG-253-AU
This Effective Workplace Communication course is designed to enhance the students’ ability to effectively communicate with . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Active Listening
VS-s2432-AU
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Becoming a Better Learner
VS-s2444-AU
There was a time when what you learned in school before entering the workforce would be all you needed to know for the rest . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Body Language: Reading Body Language as a Sales Tool
VS-s2010-AU
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Building Your Self-Esteem and Self-Confidence
VS-s2404-AU
Healthy self-esteem and self-confidence are essential for growth and achieving success. Of all the judgments you make in . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Bullying in the Workplace
VS-s2711-AU
When most people think of bullying, images immediately come to mind of children in a schoolyard being taunted, pointed at, . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Business Etiquette - Gaining That Extra Edge
VS-s2411-AU
If you’ve ever had an awkward moment where: o You aren’t sure which fork to use, o You don’t know which side plate is . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Call Center Training: Sales and Customer Service Training for Call Center Agents
VS-s2007-AU
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that . . .
- Duration: 3 Days
- Delivery Format: Classroom, Virtual
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Coaching and Mentoring Success in a Hybrid Workplace
ITMG-274-AU
This Coaching and Mentoring Success in a Hybrid Workplace course is designed to help managers enhance the short-term job . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Collaboration
VS-s2736-AU
Collaboration is a skill that is utilized with one or more people to produce or create a result or shared goal. Everyone . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Communication Strategies
VS-s2405-AU
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall . . .
- Duration: 2 Days
- Delivery Format: Classroom, Virtual
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Communications for Small Business Owners
VS-s2605-AU
Communication between individuals is a two-way street, but communication between a small business and its customers is a . . .
- Duration: 2 Days
- Delivery Format: Classroom, Virtual
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Conducting Effective Performance Reviews
VS-s2111-AU
Performance reviews are an essential component of employee development. The performance review meeting is an important aspect . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Conflict Resolution: Getting Along In The Workplace
VS-s2106-AU
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Conquering Your Fear of Speaking in Public
VS-s2414-AU
Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Conversational Leadership
VS-s2328-AU
Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Corrective Action
VS-s2338-AU
We all try to do the best work that we can, however, there are times when things go wrong, and problems arise. These things . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Creating a Positive Work Environment
VS-s2726-AU
Not all of us have had the opportunity to work in a truly positive work environment. A positive work environment is important . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Dealing With Difficult People
VS-s2333-AU
Dealing with difficult people is something that most of us will experience at one time or another in our lives. We may encounter . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Dealing with the Media: Creating a positive working relationship
VS-s2440-AU
The media is more widespread and pervasive than it’s ever been and its reach is growing all the time. Depending on your line . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Delegation: The Art Of Delegating Effectively
VS-s2309-AU
Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Developing Your Executive Presence
VS-s2434-AU
Some people immediately command attention and respect when they walk into a room. Do you have that kind of presence? If not, . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Digital Transformation: Communication and Sales Channels
VS-s2745-AU
Communication is an essential component of success for any business. Finding the best way to create meaningful connections . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Disability Awareness - Working with People with Disabilities
VS-s2712-AU
People with disabilities represent a significant and largely underutilized resource for businesses. Many disabled persons . . .
- Duration: 2 Days
- Delivery Format: Classroom, Virtual
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Diversity Training - Celebrating Diversity in the Workplace
VS-s2702-AU
More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Effective Communication in a Virtual Workplace
ITMG-256-AU
Interpersonal communication skills within the workplace, ranging from emotional intelligence, to questioning techniques, . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Effective Communication in a Virtual Workplace
ITMG-266-AU
This Effective Communication in a Virtual Worldcourse is designed to enhance the students’ ability to effectively communicate, . . .
- Duration: 2 Hours
- Delivery Format: Classroom, Virtual
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Employee Dispute Resolution: Mediation through Peer Review
VS-s2112-AU
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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English as a Second Language: A Workplace Communications Primer
VS-s2732-AU
The English language is recognized as an essential business tool throughout the world. People who are learning English . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Facilitation Skills
VS-s2803-AU
It is nearly impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, and . . .
- Duration: 2 Days
- Delivery Format: Classroom, Virtual
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Getting Stuff Done - Personal Development Boot Camp
VS-s2421-AU
Why are there so many different organizational systems and time management methods out there? The answer is simple: it’s . . .
- Duration: 2 Days
- Delivery Format: Classroom, Virtual
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Getting Your Job Search Started
VS-s2413-AU
While looking for work can be an exciting time, it can also involve fear and discomfort about change and the unknown. Whether . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Giving Effective Feedback
VS-s2324-AU
As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s often . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Hiring for Success: Behavioral Interviewing Techniques
VS-s2107-AU
Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the . . .
- Duration: 2 Days
- Delivery Format: Classroom, Virtual
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Honing and Delivering Your Message
VS-s2441-AU
This one-day course will prepare students to develop a message and remain on topic when they are presenting that message . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Influence and Persuasion
VS-s2427-AU
When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Intercultural Training – Indian Culture
SSMG-ITICLQ-AU
Communicating with Indians is not always easy when we examine it with a European approach. In this training, you will learn . . .
- Duration: 4 Hours
- Delivery Format: Virtual
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Introduction to Neuro Linguistic Programming
VS-s2422-AU
Your brain, thoughts, and behavior are at the core of everything that you do every day, even if you aren’t aware of it. In . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Managing Across Cultures
VS-s2327-AU
Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Managing Difficult Conversations
VS-s2323-AU
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Mastering the Interview
VS-s2407-AU
The interview is one of the key elements of the job search process. As with any skill, we can get better at it with preparation . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Meeting Management: The Art of Making Meetings Work
VS-s2319-AU
Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day workshop . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Mobbing in the Workplace
VS-s2739-AU
More and more people are becoming familiar with the harmful effects of bullying. Mobbing has been called “bullying on steroids.” . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Negotiating for Results
VS-s2308-AU
Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and . . .
- Duration: 2 Days
- Delivery Format: Classroom, Virtual
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Networking for Success
VS-s2431-AU
Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and . . .
- Duration: 2 Days
- Delivery Format: Classroom, Virtual
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NLP Tools for Real Life
VS-s2423-AU
Neuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface, so that you . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Overcoming Objections to Nail the Sale
VS-s2003-AU
If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Progressive Discipline
VS-s2337-AU
Discipline is not something any manager wants to do but it is a skill that is important to be able to perform consistently . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Public Relations Boot Camp
VS-s2118-AU
The field of public relations has changed with the evolution of computers and the speed with which information can spread. . . .
- Duration: 2 Days
- Delivery Format: Classroom, Virtual
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Public Speaking - Presentation Survival School
VS-s2402-AU
A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what . . .
- Duration: 2 Days
- Delivery Format: Classroom, Virtual
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Public Speaking - Speaking Under Pressure
VS-s2418-AU
This workshop has been designed for those in positions where they must speak in front of audiences that are hostile or demanding. . . .
- Duration: 2 Days
- Delivery Format: Classroom, Virtual
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Selling Smarter
VS-s2005-AU
It’s no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic profession, . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Skills for the New Employee
VS-s2409-AU
Mastering certain behaviors and skills can help an employee in their first days at a new job. These start with a professional . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Skills You Need for Workplace Success
VS-s2439-AU
There have been a number of studies that identify the key skills that workers need to be successful. Various studies call . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Social Selling for Small Businesses
VS-s2011-AU
Social selling isn’t just a fad or the latest approach to selling that businesses need to adopt. It’s a result of the massive . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Story Marketing for Small Businesses
VS-s2510-AU
Cultures both ancient and modern have strong storytelling traditions. Our brains are wired to share and process information . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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Ten Minute Presentations
VS-s2013-AU
Presentations, whether in person or via video interface, remain a primary means of building business relationships and partnerships . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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The ABCs of Supervising Others
VS-s2306-AU
This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who . . .
- Duration: 2 Days
- Delivery Format: Classroom, Virtual
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The Professional Supervisor
VS-s2307-AU
With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their . . .
- Duration: 3 Days
- Delivery Format: Classroom, Virtual
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Think on Your Feet
SSMG-145-AU
The complete verbal communication program - Think on Your Feet® provides techniques to speak spontaneously with clarity, . . .
- Duration: 4 Days
- Delivery Format: Classroom, Virtual
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Tough Topics: Talking to Employees about Personal Hygiene
VS-s2321-AU
As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who . . .
- Duration: 1 Day
- Delivery Format: Classroom, Virtual
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