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Effective Communication in a Virtual Workplace

765 USD
1 Day
Classroom Training, Online Training

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Course Description


Interpersonal communication skills within the workplace, ranging from emotional intelligence, to questioning techniques, to active listening, are key factors in professional and organizational success. Understanding how to use them in today’s virtual environment enhances your effectiveness and accelerates your professional growth.

This class is specifically designed to enhance the participant’s ability to communicate with others in a virtual world by expanding their knowledge of in-personal and virtual communication techniques, concepts, and best practices.


Upon completion of the Interpersonal Communication in a Virtual World course, students will be able to:
  • Use emotional intelligence concepts to their professional advantage
  • Strategically select the best communication medium when working virtually
  • Use structured questioning techniques to fact finding and other workplace-related discussions
  • Apply structured listening techniques to gain deeper understanding of problems and issues
  • Maximize the value of personal and professional interactions


  • Professional of all levels and job type




1. Emotional intelligence
  • Self-awareness and self-management
  • Social awareness and relationship management
2. Merrill & Reid Social Styles
  • Driver
  • Expressive
  • Analytical
  • Amiable
3. Question Types
  • Closed, open and high yield questions
4. Question Usages/Purposes
  • Accuracy, clarification, completeness, relevance, etc.
5. Active Listening
  • Traditional active listening topology
  • Caring-based listening topology
6. Virtual communication types and effectiveness
  • Written
  • Phone
  • Video
7. Listening Styles
  • Action, informational, etc.
8. Virtual Technology Best Practices
  • Synchronous communication tools
  • Asynchronous communication tools
9. Visual, Auditory, and Kinesthetic (VAK) Communications
  • Understanding how to use VAK to your professional advantage
10. Building Rapport
  • First impressions: the first ten seconds
  • Barriers to Building Rapport
  • Techniques that build rapport
11. Problem Solving Listening Framework
  • Person, topic, delivery, and setting
12. Speaking with Authority
  • Tips and techniques to speak with authority
13. Email Communications
  • Your written legacy
  • Tips When Writing Emails
  • Ways to enhance your email efficiency
14. Body Language
  • Using body language as a communication tool
  • Observing others
  • When others observe you
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Self-Paced Training Info

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  • Same in-demand topics as instructor-led public and private classes.
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