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Careers at LearnQuest

LearnQuest is a fun, growing, quality driven company with an exciting corporate culture and an unprecedented commitment to our clients. Working at LearnQuest means being a part of a quickly evolving corporate Information Technology training organization. We offer excellent salaries and sales commissions as well as a generous benefit package to full time employees. The environment is fast paced, challenging, and exciting. Commitment to quality and creativity are rewarded by personal recognition.

To ensure excellence, we encourage and support education and career growth. We promise you will never be bored working with us!

LearnQuest offers a comprehensive benefit package to all full time employees. Click here to learn more about LearnQuest's employee benefits.

Program Manager – Learning Design and Development

The responsibility of the Program Manager of Learning Design and Development is to plan, govern and ensure the successful delivery of the program’s output/product. This position partners and aligns with clients needs and LearnQuest internal leadership and sales to grow the learning solution business and design and develop custom course content. This position is embedded in curriculum design practices.

Responsibilities include but are not limited to the following:
• Recruit and manage external contractors and their deliverables to satisfy customer requirements.
• Strategically align to customers vision of business objectives, current and future.
• Coordinate efforts between various projects, lead the overall program with strong attention to strategy, implementation, performance consulting, quality and delivery.
• Apply project management skills effectively to ‘win’ the business, estimate projects costs, secure retention and growth, and ‘deliver’ successful outcomes. Such as:
o Planning the overall program and monitoring the progress;
o Managing the program’s budget;
o Managing risks and issues and taking corrective measurements;
o Coordinating the projects and their interdependencies;
o Estimating project costs;
o Managing and utilizing resources across projects;
o Managing stakeholders’ communication;
• Expand and manage the maintenance, development, and improvement of LearnQuest authored curriculum and provide guidance on additional curriculum needs, technology areas, accreditations, etc.
• Manage relationships and implement vendors to support learning delivery, such as Skilljar, Packt.
• Manage relationships with clients and ensure KPI’s and financial responsibilities are met. Implement plans and tasks to ensure integration with LearnQuest.
• Manage custom and tailored deliverables for client projects to agreed upon timeline and budget
• Support sales efforts on opportunities involving custom and/or tailored curriculum, performance consulting, presentations, needs assessments, proposals, etc.
• Participate as a key team member on all RFP, RFI responses
• Support Training & Delivery needs for curriculum, labs, instructors, etc to achieve customer satisfaction through a successful delivery.
• Manage and direct LDD team members and activities including but not limited to; performance management, project assignments, overall division goals.
• Ability to assist and support team members in instructional design using Articulate.

The team will consist of various LearnQuest team members and contractors including, but not limited to Project Manager, Instructional Designer, and Curriculum Coordinator. All members of the team are considered critical to the overall success of achieving LearnQuest’s mission.

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Associate Training and Delivery Coordinator

The responsibility of the Associate Training and Delivery Coordinator is to assist in a variety of tasks centered around curriculum and catalog, training delivery, CRM, phone and Partner tasks. Following processes, complying with class and operational deadlines are necessary to complete assigned work.
The Associate Training and Delivery Coordinator will be trained internally in processes and our software tools. Students, instructors, and customers are located worldwide.

Job Responsibilities:
Responsibilities include but are not limited to the following:

• Processes initial training inquiries through CRM, CLASS, or staff, as appropriate
• Answering incoming phone calls
• Assists in Partner delivery and reporting tasks
• Coordinates and completes class preparation and/or follow up
• Provides simple communication with students, instructors, or internal teams
• Organizes and categorizes existing courses and new course additions
• Reconciles course offerings with partner catalogs
• Updates course information such as lab images, material vendor and cost, outline in CLASS
• Ensures regional and country by country course data is accurate and consistent
• Monitors and executes on work items in the LDD CRM queue to assist with new outlines, custom outlines, and SME interactions

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Regional Account Manager, India

LearnQuest is looking for a passionate, organized, and driven sales professional to join our team in India as a Regional Account Manager.

The ideal candidate will be based in the Bangalore and will support our enterprise clients, instructors, partners, and vendors in the region. Excellent verbal and written English skills are required for this position.

• Ensure that profitability and revenue & student days targets are achieved
• Develop and execute business strategy for assigned accounts, markets, and regions
• Work with Delivery and Operations team to ensure customer satisfaction
• Establish and maintain relationships with key decision makers; build strong and long-lasting relationships and develop an understanding of their needs
• Understand client’s business needs and requirements
• Conduct various prospecting activities such as cold calling, lead referrals, etc.
• Map key accounts and maintain accurate records; follow process and complete all documentation required for efficient processing and closing of client orders
• Establish a scope of work and negotiate on pricing. terms and conditions
• Prepare and present sales proposals for prospective clients
• Design solutions that fully meet customers’ business requirements; ensure exceptional delivery and quality
• Support Delivery and Operations for billing as needed
• Other duties and responsibilities as required by business needs

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Technical Training Instructor

The Technical Training Instructor is a Contract position, responsible for supporting LearnQuest’s clients by delivering high-quality technical and soft-skills training to corporate and government clients as well as public classes.

• Engage with the sales and education teams as a subject matter expert in a variety of technical and soft-skills training
• Assist in identifying client training needs and course customization requirements in order to establish a successful training path

Technical Training Expertise:
• Microsoft (MCT – Microsoft Technical Trainer) – Azure, SQL Sever, Windows Serve, CRM
• IBM – e.g. Power Systems (AIX, Linux, IBM i), Storage, System z, PureSystems, Rational, Tivoli, Spectrum, Cognos, Security, Websphere, Business Analytics, Information Management, DB2, Informix, Infosphere, DataStage, Spectrum, Watson
• IT Management Skills – ITIL, PM (Prince2, PMP)
• Agile - SCRUM, Kanban, Lean
• Cisco (CCSI - Certified Cisco Systems Instructor)
• Security (Ethical Hacking)
• Testing (ISTQB)
• Citrix
• SUSE Linux
• VMware

Soft-Skills Training Expertise:
• Sales skills - Negotiations, Client Centric Sales, Sales Enablement, Writing Winning Proposal
• Managerial skills - Leadership, Motivation, Strategy Thinking, Evaluation
• Time management, Stress management
• Communication skills
• Presentation skills
• Team-work

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Enterprise Account Executive, North America

LearnQuest is seeking a motivated and driven Enterprise Account Executive to join the North America sales team.

The ideal candidate will have a solid understanding of the Information Technology industry and experience selling IT training services to executives and managers within Fortune 500 companies, government, and complex national/global accounts.

• Operate as the lead point of contact for all customer matters
• Build and maintain strong, long-lasting relationships; develop a trusted advisor relationship with key stakeholders
• Ensure the timely and successful delivery of LearnQuest’s solutions corresponding to customer needs and objectives
• Uncover, acquire, and build new and existing business
• Understand the customer and anticipate buying needs and requirements
• Grow existing business into more meaningful relationships that drive significant revenue
• Identify and grow opportunities within accounts and collaborate with team members on ideas and initiatives
• Forecast and track key account metrics
• Deploy localized marketing strategies; drive opportunity identification, brand awareness and lead conversions
• Implement targeted account sales strategies
• Adhere to revenue and margin targets
• Other duties and responsibilities as required by business needs

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