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Conflict Resolution: Getting Along In The Workplace
Duration
1 Day
Course
VS-s2106
Available Formats
Classroom Training, Online Training
Course Description
Overview
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development.Conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.
Objectives
This one-day workshop will help you teach participants how to:
- Understand what conflict is and how it can escalate.
- Understand the types of conflict and the stages of conflict.
- Recognize the most common conflict resolution styles and when to use them.
- Increase positive information flow through non-verbal and verbal communication skills.
- Develop effective techniques for intervention strategies.
- Become more confident in your ability to manage conflicts (which will result in enhanced productivity and performance).
Topics
Course Overview
- You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
- In this session, participants will define conflict and have a chance to explore some assumptions about conflict and the positives and negatives of conflict.
- Next, participants will look at three main types of conflict: inner, interpersonal, and group. Then the stages that one goes through when conflict is experienced will be examined, which explain how conflict can escalate.
- In this session, participants will review their pre-assignment and complete a case study to help learn how to apply the concept of self-disclosure. Participants will also look at their own styles for conflict resolution.
- Next, participants will look at things they can do to help get along with the people they work with, and perhaps avoid conflict.
- In this session, participants will look at the communication chain as well as barriers that can impede communication. They will also learn about the concept of positive intent.
- Next, participants will learn about communication skills that can assist in preventing conflict from occurring, and that can also be used to help with resolving conflict if it does occur.
- In this session, participants will explore three different outcomes of conflict and the conflict management strategies that achieve those outcomes.
- This session will look at a few processes that can be used to identify and resolve conflict, and then practice using some of the skills they have learned for dealing with conflict.
- At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
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Self-Paced Training Info
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- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Please take a moment to fill out this form. We will get back to you as soon as possible.
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