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OverviewWe all try to do the best work that we can, however, there are times when things go wrong, and problems arise. These things can be in or out of control and result in work that is less than it could be. That is why we have corrective action — to address any problems, deficiencies, or nonconformities that come up from time to time.
In this one-day workshop we discuss how collaborative problem solving can lead us to the root causes of problems, deficiencies, or nonconformities so that we, with our team, can use a corrective action process to correct the problem and verify the success of our actions.
- Outline the corrective action process
- Compare and contrast nonconformances, correction, corrective action and preventive action.
- Integrate preventive action into a corrective action process.
- Identify problems through customer complaints and audits.
- Use risk assessment to assess the significance of problems
- Apply various tools (brainstorming, brainwriting, fishbone diagrams) to identify possible underlying factors of a problem.
- Understand the fundamentals of other tools (Pareto Analysis, FMEA, Control Charts) to identify possible underlying factors of a problem.
- Use The Five Whys to identify the root cause of a problem
- Appreciate the importance of verifying the root cause.
- Employ collaborative decision-making to apply the appropriate action to eliminate the root cause of a problem.
- Use SMART Objectives to make corrective action verifiable.
- Verify the effectiveness of corrective actions taken.
- You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
- In this session we will explore how problem-solving can be modified to create a good model for corrective action and then explore the corrective action experience (good or bad) of participants.
- Next, we will define important words used in solving workplace problems, and then learn about preventive action as a proactive process taken to fix process problems before they can happen. We will look at the steps involved in a Preventive Action Plan and create a Preventive Action Form to capture necessary information for further work. Lastly, we will brainstorm examples of potential nonconformances and preventive actions.
- Next, we will see how preventive action and corrective action are similar and how they can be combined into one corrective action process. Then we will modify our preventive action form into a corrective and preventive action form.
- Next, we will explore customer complaints/feedback as potential external nonconformances. We will then look at dealing with complaints that do not reach the threshold of needing corrective action.
- Next, after looking at the sources of internal nonconformances we will be introduced to the basics of internal audits along with developing and using an audit checklist.
- Next, we will study a risk assessment model for determining the significance of identified problems.
- Next, we will apply various tools (brainstorming, brainwriting, fishbone diagrams) to identify possible underlying factors of a problem while understanding the fundamentals of other tools (Pareto Analysis, FMEA, Control Charts) to identify possible underlying factors of a problem. Then we will use The Five Whys to identify the root cause of a problem and appreciate the importance of verifying the root cause.
- Next, we will use collaborative decision making to determine and apply appropriate corrective action. We will also document the corrective action so its success can be verified.
- Next, we will explore both the qualitative and quantitative verification methods and will add them to corrective actions to make them better. We will also discuss the fact that preventive action has recently been removed from ISO Standards.
- At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
Using Data to CommunicateOLEK-215
- Duration: 1 Day
- Delivery Format: Classroom Training, Online Training
- Price: 585.00 USD
- Duration: 0.5 Day
- Delivery Format: Classroom Training, Online Training
- Price: 351.00 USD
Self-Paced Training Info
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- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
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