Contact Us

« Important Announcement » Contact Us 877-206-0106 | USA Flag

Thank you for your interest in LearnQuest.

Your request is being processed and LearnQuest or a LearnQuest-Authorized Training Provider will be in touch with you shortly.


Thank you for your interest in Private Training.

We look forward to helping you develop the perfect training solution to help you meet your company's goals.

For immediate assistance, speak with one of our representatives using the chat module below. Otherwise, LearnQuest or a LearnQuest-Authorized Training Provider will be in touch with you shortly.


Thank you for your interest in LearnQuest!

Now, you will be able to stay up-to-date on our latest course offerings, promotions, and training discounts. Watch your inbox for upcoming special offers.


Date: xxx

Location: xxx

Time: xxx

Price: xxx

Please take a moment to fill out this form. We will get back to you as soon as possible.

All fields marked with an asterisk (*) are mandatory.

Effective Communication Using Emotional Intelligence

765 USD
1 Day
Classroom Training, Online Training
Training and Certification - 0

AWS Training Pass

Take advantage of flexible training options with the AWS Training Pass and get Authorized AWS Training for a full year.

Learn More

Prices reflect a 22.5% discount for IBM employees.
Prices reflect a 24% discount for Kyndryl employees.
Prices reflect the Accenture employee discount.
Prices shown are the special AWS Partner Prices.
Prices reflect the Capgemini employee discount.
Prices reflect the UPS employee discount.
Prices reflect the ??democompanyname?? employee discount.
GSA Private/Onsite Price: ??gsa-private-price??
For GSA pricing, please go to GSA Advantage.

Class Schedule

Delivery Formats

Sort results

Filter Classes

Guaranteed to Run





    Sorry, there are no public classes currently scheduled in your country.

    Please complete this form, and a Training Advisor will be in touch with you shortly to address your training needs.

View Global Schedule

Course Description


This Effective Communication Using Emotional Intelligence course is specifically designed to enhance the student’s ability to communicate with others by expanding their knowledge in communication techniques, concepts, and best practices.


Upon completion of the Effective Communication Using Emotional Intelligence course, students will be able to:
  • To have an understanding Emotional Intelligence concepts
  • To have working knowledge of question types and techniques
  • To maximize the value of personal and professional interactions having general communications techniques needed
  • Use emotional intelligence concepts to their professional advantage
  • Use structured questioning techniques to fact finding and other workplace-related discussions
  • Apply structured listening techniques to gain deeper understanding of problems and issues


  • Professional of all levels and job type




Emotional intelligence
  • Why EQ, not EI?
  • Self Awareness and Self Management
  • Social Awareness and Relationship Management
Merrill & Reid Social Styles
  • Driver
  • Expressive
  • Analytical
  • Amiable
Question Types
  • Closed, Open and High Yield
Question Usages/Purposes
  • Accuracy, Clarification, Completeness, Relevance, etc.
Active Listening
  • Traditional Topology
  • Caring Topology
Listening Styles
  • Action, Informational, etc.
Visual, Auditory, and Kinesthetic Communications
  • Understanding of the three basic types
Building Rapport
  • First impressions – The First Ten Seconds
  • Barriers to Building Rapport
  • 20 Techniques That Build Rapport
Problem Solving Listening Framework
  • Person, Topic, Delivery, and Setting
Speaking with Authority
  • 12 Tips and Techniques to Speak with Authority
Email Communications
  • Your Written Legacy
  • 12 Tips When Writing Emails
  • 5 Ways to Enhance Your Email Efficiency
Body Language
  • Using Body Language as a Communication Tool
  • Observing Others
  • When Others Observe You
2021 Top 20 Training Industry Company - IT Training

Need Help?

Call us toll free at 877-206-0106 or e-mail us at

Personalized Solutions

Need a personalized solution for your Training? Contact us, and one of our training advisors will help you find the best solution.

Contact Us

Need Help?

Do you have a question about the courses, instruction, or materials covered? Do you need help finding which course is best for you? We are here to help!

Talk to us

20% Off All Automation Training Courses

Make Things Happen Easier, Faster, and Smarter while Saving


20% Off All Automation Training Courses

Self-Paced Training Info

Learn at your own pace with anytime, anywhere training

  • Same in-demand topics as instructor-led public and private classes.
  • Standalone learning or supplemental reinforcement.
  • e-Learning content varies by course and technology.
  • View the Self-Paced version of this outline and what is included in the SPVC course.
  • Learn more about e-Learning

Course Added To Shopping Cart







Self-Paced Training Terms & Conditions


Sorry, there are no classes that meet your criteria.

Please contact us to schedule a class.

STOP! Before You Leave

Save 0% on this course!

Take advantage of our online-only offer & save 0% on any course !

Promo Code skip0 will be applied to your registration

Nothing yet
here's the message from the cart

To view the cart, you can click "View Cart" on the right side of the heading on each page
Add to cart clicker.

Purchase Information

??elearning-coursenumber?? ??coursename??
View Cart

Need more Information?

Speak with our training specialists to continue your learning journey.


Delivery Formats


By submitting this form, I agree to LearnQuest's Terms and Conditions

heres the new schedule
This website uses third-party profiling cookies to provide services in line with the preferences you reveal while browsing the Website. By continuing to browse this Website, you consent to the use of these cookies. If you wish to object such processing, please read the instructions described in our Privacy Policy.
Your use of this LearnQuest site affirms your consent to our use of session and persistent cookies to track how you use our website.