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Effective Communication Using Emotional Intelligence

Price
765 USD
1 Day
ITMG-244
Classroom Training, Online Training
Other

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Course Description

Overview

This Effective Communication Using Emotional Intelligence course is specifically designed to enhance the student’s ability to communicate with others by expanding their knowledge in communication techniques, concepts, and best practices.
 

Objectives

Upon completion of the Effective Communication Using Emotional Intelligence course, students will be able to:
  • To have an understanding Emotional Intelligence concepts
  • To have working knowledge of question types and techniques
  • To maximize the value of personal and professional interactions having general communications techniques needed
  • Use emotional intelligence concepts to their professional advantage
  • Use structured questioning techniques to fact finding and other workplace-related discussions
  • Apply structured listening techniques to gain deeper understanding of problems and issues

Audience

  • Professional of all levels and job type

Prerequisites

    None
     

Topics

Emotional intelligence
  • Why EQ, not EI?
  • Self Awareness and Self Management
  • Social Awareness and Relationship Management
Merrill & Reid Social Styles
  • Driver
  • Expressive
  • Analytical
  • Amiable
Question Types
  • Closed, Open and High Yield
Question Usages/Purposes
  • Accuracy, Clarification, Completeness, Relevance, etc.
Active Listening
  • Traditional Topology
  • Caring Topology
Listening Styles
  • Action, Informational, etc.
Visual, Auditory, and Kinesthetic Communications
  • Understanding of the three basic types
Building Rapport
  • First impressions – The First Ten Seconds
  • Barriers to Building Rapport
  • 20 Techniques That Build Rapport
Problem Solving Listening Framework
  • Person, Topic, Delivery, and Setting
Speaking with Authority
  • 12 Tips and Techniques to Speak with Authority
Email Communications
  • Your Written Legacy
  • 12 Tips When Writing Emails
  • 5 Ways to Enhance Your Email Efficiency
Body Language
  • Using Body Language as a Communication Tool
  • Observing Others
  • When Others Observe You
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