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Effective Communication in a Virtual Workplace
Duration
2 Hours
Course
ITMG-266
Available Formats
Classroom Training, Online Training
Course Description
Overview
This Effective Communication in a Virtual Worldcourse is designed to enhance the students’ ability to effectively communicate, both in-person and working virtually, with their peers, clients, management, vendors, staff and others by expanding their knowledge of communication-based concepts, techniques, and best practices.Objectives
Upon completion of the Effective Communication in a Virtual World course, students will be able to:
- Use emotional intelligence concepts to their professional advantage
- Strategically select the best communication medium when working virtually
- Use structured questioning techniques to fact finding and other workplace-related discussions
- Apply structured listening techniques to gain deeper understanding of problems and issues
- Maximize the value of personal and professional interactions
Audience
- Professional of all levels and job type
Prerequisites
-
None
Topics
1. Emotional intelligence
- Self-awareness and self-management
- Social awareness and relationship management
- Driver
- Expressive
- Analytical
- Amiable
- Accuracy, clarification, completeness, relevance, etc.
- Traditional active listening topology
- Caring-based listening topology
- Written
- Phone
- Video
- Action, informational, etc.
- Synchronous communication tools
- Asynchronous communication tools
- Person, topic, delivery, and setting
- Tips and techniques to speak with authority
- Your written legacy
- Tips When Writing Emails
- Ways to enhance your email efficiency
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Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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title
Please take a moment to fill out this form. We will get back to you as soon as possible.
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