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ITIL4 Foundation Bridge

Course content updated by LearnQuest
Price
1,295 USD
1 Day
A7-111111-V
Online Training
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  • Guaranteed to Run
    Date: 11-Mar-2022
    Time: 11:30AM - 7:30PM US Eastern
    Location: Virtual
    Language: English
    Delivered by:  
    Price: 1,295 USD
  • Date: 18-Mar-2022
    Time: 8:30AM - 4:30PM US Eastern
    Location: Virtual
    Language: English
    Delivered by:  
    Price: 1,295 USD
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Course Description

Overview

The ITIL4 Foundation Bridge course is what professionals with ITILv3 Foundation certification need in order to understand the changes from ITILv3 to ITIL4, prepare for, and pass the ITIL4 Foundation certification exam.

This course is one step in the following Learning Journey:

  1. ITIL Foundations

Objectives

  • Key IT service management concepts
  • How ITIL guiding principles can help an organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the to interconnect
  • Know the purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.

Attendees of this course will receive an exam voucher for the ITIL4 Foundation exam.

ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Important Note

The ITIL 4 Foundation Bridge course is a blended experience where time spent in self-study pre-work is an essential element of the course. Specifically, students are expected to spend 6-12 hours studying the following key sections in the e-learning course that is provided with this course and which can be accessed via your MyGK account:

* Key components of ITIL 4

* Key concepts of service management

* Four dimensions of service management

* Seven guiding principles

* Continual improvement model

* Service value chain


 

Audience

Any person that is ITILv3 Foundation certified and wants to keep their certification current with the ITIL4 Foundation Certification.


 

Prerequisites

    ITILv3 Foundation Certification


     

Topics

  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use, and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
  • The ITIL service value system
  • The service value chain, its inputs, and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL practices support the service value chain: -
    • Continual Improvement (including continual improvement model)
    • Change control
    • Incident management
    • Problem Management
    • Service request management
    • Service desk
    • Service level management
  • The purpose of the following ITIL practices
    • Information security management
    • Relationship management
    • Supplier management
    • Availability management
    • Capacity and performance management
    • Service configuration management
    • IT asset management
    • Business analysis
    • Service continuity management
    • Deployment management
    • Release management
    • Monitoring and event management


 
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  • Standalone learning or supplemental reinforcement.
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