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ITIL 4 Leader: Digital and IT Strategy elearning PLUS
Course Description
Overview
For self-paced learners seeking a comprehensive experience to build exam confidence.The eLearning PLUS course includes:
- Official eBook
- Exam voucher
- Learning Resource Kit
- Interactive eLearning
- Auto-marked sample papers
- Free exam re-take
- Official Mock Exam
Discover our ITIL 4 Leader: Digital and IT Strategy course
- Interactive
- Self-paced
- Device-friendly
- 8-10 hours content
- Mobile-optimised
- Case studies
- Practical exercises
Objectives
Audience
- IT Specialist: Changes
- IT Specialist: Operations
- IT manager: Development
- IT manager: Operations
- IT Leader
- IT Service Manager
Topics
- Develop the skills to assess internal and external factors when crafting a digital vision and cross-organisational strategy. Gain a deeper understanding of the evolving landscape of modern service economies and why organisations need to adapt their strategies to stay competitive.
- Explore the impact and importance of a successful digital strategy on overall business success. Learn how digital strategy affects the various aspects of the business and how it can drive innovation and growth.
- Discover how digital and IT strategies integrate into the ITIL 4 service value system and align with guiding principles. Learn to implement strategies effectively across the service value chain and leverage ITIL 4 practices for strategic success.
- Gain insight into how to strategically position organisations against digital disruptors to remain relevant in the market. Learn to assess digital readiness, leverage technology to enhance operational performance and increase customer satisfaction.
- Acquire the skills needed to identify, evaluate, and manage risks and opportunities inherent in operating in volatile, uncertain, complex, and ambiguous (VUCA) environments. Understand the nuances of managing risks in a digital business model and develop strategies to mitigate potential threats.
- Explore innovative approaches to service delivery in the digital era. Learn to adapt service delivery models to meet customers' evolving needs and leverage digital technologies to enhance efficiency and effectiveness.
- Master the art of driving organisational change through digital and IT strategies. Learn how to align organisational culture, processes and structures with digital transformation initiatives to foster innovation and agility.
- Discover techniques for optimising the customer experience through digital and IT strategies. Learn to leverage technology and data insights to personalise customer interactions, streamline processes and deliver exceptional services.
- Develop leadership skills that are tailored to the digital landscape. Learn how to inspire teams, foster collaboration and navigate complex digital challenges to drive organisational success in the digital age.
Related Courses
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ITIL® Foundation: ITIL 4 Certification Program
PCIT-400- Duration: 3 Days
- Delivery Format: Classroom Training, Online Training
- Price: 2,535.00 USD
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ITIL 4 Practitioner: Incident Management eLearning
PCIT-I4PIMel- Duration: 0.25 Day
- Delivery Format: Self-Paced Training
- Price: 826.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Self-Paced Training Terms & Conditions
THIS IS A SELF-PACED VIRTUAL CLASS. AFTER YOU REGISTER, YOU HAVE 30 DAYS TO COMPLETE THE COURSE.
Before you enroll, review the system requirements to ensure that your system meets the minimum requirements for this course. AFTER YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT. You are billed for the course when you submit the enrollment form. Self-Paced Virtual Classes are non-refundable. Once you purchase a Self-Paced Virtual Class, you will be charged the full price.
After you receive confirmation that you are enrolled, you will be sent further instructions to access your course material and remote labs. A confirmation email will contain your online link, your ID and password, and additional instructions for starting the course.
You can start the course at any time within 12 months of enrolling for the course. After you register/start the course, you have 30 days to complete your course. Within this 30 days, the self-paced format gives you the opportunity to complete the course at your convenience, at any location, and at your own pace. The course is available 24 hours a day.
Exam Terms & Conditions
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Purchase Information
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