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ITIL Foundation: ITIL 4 Foundation Program eLearning+ PLUS
Course Description
Overview
Advance your career in IT service management with the ITIL Official eLearning course, crafted by the creators of ITIL.The eLearning+ PLUS course includes:
- Official eBook
- Exam Voucher
- Learning Resource Kit
- Interactive eLearning
- Auto-marked sample papers
- Free exam re-take
- Official Mock Exam
The eLearning is:
- Interactive
- Self-paced
- Device-friendly
- 9-hour content
- Mobile-optimised
- Case studies
- Practical exercises
Objectives
- Service Operation: Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.
- Digital Transformation: Learn the processes involved in transforming IT systems to support a digital model. Learn how to collaborate with stakeholders, manage and lead plans.
- Problem Management: Learn how to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors.
Audience
- IT Specialist Application Development
- IT Specialist Change Management
- IT Operations Specialist
- IT Development Manager
- IT Service Operations Manager
- IT Team Leader
- Chief Digital Officer
- IT Project Manager
- Transformation Manager
- IT Service Manager
- Digital Product Manager
Topics
- Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
- Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.
- Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.
- Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.
- Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.
- Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.
- Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.
- Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
- Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.
Related Courses
-
ITIL® Foundation: ITIL 4 Certification Program
PCIT-400- Duration: 3 Days
- Delivery Format: Classroom Training, Online Training
- Price: 2,535.00 USD
-
ITIL 4 Practitioner: Incident Management eLearning
PCIT-I4PIMel- Duration: 0.25 Day
- Delivery Format: Self-Paced Training
- Price: 755.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Self-Paced Training Terms & Conditions
THIS IS A SELF-PACED VIRTUAL CLASS. AFTER YOU REGISTER, YOU HAVE 30 DAYS TO COMPLETE THE COURSE.
Before you enroll, review the system requirements to ensure that your system meets the minimum requirements for this course. AFTER YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT. You are billed for the course when you submit the enrollment form. Self-Paced Virtual Classes are non-refundable. Once you purchase a Self-Paced Virtual Class, you will be charged the full price.
After you receive confirmation that you are enrolled, you will be sent further instructions to access your course material and remote labs. A confirmation email will contain your online link, your ID and password, and additional instructions for starting the course.
You can start the course at any time within 12 months of enrolling for the course. After you register/start the course, you have 30 days to complete your course. Within this 30 days, the self-paced format gives you the opportunity to complete the course at your convenience, at any location, and at your own pace. The course is available 24 hours a day.
Exam Terms & Conditions
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