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ITIL 4 Specialist: Drive Stakeholder Value Exam Prep
Course Description
Overview
For exam retake only. Training through an accredited partner or ITIL Official eLearning required.The Exam Prep includes:
- Official eBook
- Exam voucher
- Learning Resource Kit
Objectives
Audience
- DevOps Engineer
- Enterprise Architect
- IT Service Manager
- IT Service Desk Analyst
Topics
- Identify, assess and prioritise the needs and expectations of various stakeholders, including customers, employees, partners and regulators.
- Gain a deeper understanding of the principles of creating and maintaining a positive customer experience.
- Learn how to effectively manage relationships with a variety of stakeholders, including customers, users, suppliers and partners.
- Explore the concept of value co-creation, where value is not just delivered to customers but created collaboratively with them.
- Learn how to establish, monitor and report on service levels to ensure that they meet stakeholder requirements and agreements.
- Understand how to define and use KPIs and metrics to measure, report and improve service performance, customer satisfaction, and value.
- Explore techniques for mapping the customer journey to identify touchpoints, pain points and opportunities for improving the customer experience.
- Develop the skills to continually improve services based on stakeholder feedback. Implement a culture of continuous improvement to enhance value over time.
- Foster positive stakeholder relationships through effective communication and collaboration.
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Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Self-Paced Training Terms & Conditions
THIS IS A SELF-PACED VIRTUAL CLASS. AFTER YOU REGISTER, YOU HAVE 30 DAYS TO COMPLETE THE COURSE.
Before you enroll, review the system requirements to ensure that your system meets the minimum requirements for this course. AFTER YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT. You are billed for the course when you submit the enrollment form. Self-Paced Virtual Classes are non-refundable. Once you purchase a Self-Paced Virtual Class, you will be charged the full price.
After you receive confirmation that you are enrolled, you will be sent further instructions to access your course material and remote labs. A confirmation email will contain your online link, your ID and password, and additional instructions for starting the course.
You can start the course at any time within 12 months of enrolling for the course. After you register/start the course, you have 30 days to complete your course. Within this 30 days, the self-paced format gives you the opportunity to complete the course at your convenience, at any location, and at your own pace. The course is available 24 hours a day.
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