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ITIL 4 Strategist: Direct, Plan and Improve Exam Prep
Course Description
Overview
For exam retake only. Training through an accredited partner or ITIL Official eLearning required.The eLearning course includes:
- Official eBook
- Exam voucher
- Learning Resource Kit
Objectives
Audience
- IT manager: development
- IT manager: operations
- IT Leader
- Transformation manager
- IT service manager
Topics
- Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn the importance of value, outcomes, costs and risks.
- Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies.
- Define, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.
- Explore the concepts and practices of continuous improvement, such as using feedback and data to help services, processes and practices evolve.
- Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.
- Use value stream mapping to identify areas for process improvement and optimise the flow of value within your organisation.
- Enhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of services.
- Accurately assess what needs to be planned and use key principles and methods to ensure effective delivery.
- Focus on the importance of organisational change management in the context of IT service management and continuous improvement.
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Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Self-Paced Training Terms & Conditions
THIS IS A SELF-PACED VIRTUAL CLASS. AFTER YOU REGISTER, YOU HAVE 30 DAYS TO COMPLETE THE COURSE.
Before you enroll, review the system requirements to ensure that your system meets the minimum requirements for this course. AFTER YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT. You are billed for the course when you submit the enrollment form. Self-Paced Virtual Classes are non-refundable. Once you purchase a Self-Paced Virtual Class, you will be charged the full price.
After you receive confirmation that you are enrolled, you will be sent further instructions to access your course material and remote labs. A confirmation email will contain your online link, your ID and password, and additional instructions for starting the course.
You can start the course at any time within 12 months of enrolling for the course. After you register/start the course, you have 30 days to complete your course. Within this 30 days, the self-paced format gives you the opportunity to complete the course at your convenience, at any location, and at your own pace. The course is available 24 hours a day.
Exam Terms & Conditions
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