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ITIL® Foundation: ITIL 4 Certification Program
Duration
3 Days
Course
PCIT-400
Available Formats
Classroom Training, Online Training
Course Description
Overview
The ITIL 4 Foundation guidance introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.The guidance is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
Objectives
The guidance will help you to understand:
- how modern IT and digital service organizations operate
- how value streams increase speed and efficiency
- how cultural or behavioural principles guide work that benefits the wider organization
- how to use commonly-used service management terms and concepts
Audience
For anyone interested in the following careers:
- IT Specialist Application Development
- IT Specialist Change Management
- IT Operations Specialist
- IT Development Manager
- IT Service Operations Manager
- IT Team Leader
- Chief Digital Officer
- IT Project Manager
- Transformation Manager
- IT Service Manager
- Digital Product Manager
Topics
- Service management concepts
- Service value system
- Four dimensions of service management
- Guiding principles
- Service Value Chain
- ITIL practices
- Continuous improvement
- Service Level Agreements
- Key metrics and performance indicators
Related Courses
-
ITIL 4 Practitioner: Incident Management eLearning
PCIT-I4PIMel- Duration: 0.25 Day
- Delivery Format: Self-Paced Training
- Price: 755.00 USD
-
ITIL Foundation: ITIL 4 Foundation Program Exam Prep
PCIT-I4FEP- Duration: 1 Day
- Delivery Format: Self-Paced Training
- Price: 723.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Please take a moment to fill out this form. We will get back to you as soon as possible.
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