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ITIL 4 Practitioner: Incident Management eLearning
Course Description
Overview
Learn about the processes and activities of the Incident Management practice, and their roles within the service value chain.The eLearning course includes:
- Official eBook
- Exam Voucher
- Learning Resource Kit
- Interactive eLearning
- Auto-marked sample papers
The eLearning is:
- Interactive
- Self-paced
- Device-friendly
- 2-3 hour content
- Mobile-optimised
- Practical exercises
Objectives
- Service Operation: Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.
- Change: Gain expertise in developing, implementing, monitoring, and communicating change plans, schedules, and the status of changes to IT products and services for stakeholders.
- Problem Management: Learn how to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors.
Audience
- System Administrator
- Database Administrator
- IT Service Desk Analyst
- DevOps Engineer
- Network Engineer
- IT Service Manager
Topics
- Understand the purpose and key concepts of Incident Management, including its role in restoring normal service operations swiftly following disruptions.
- Learn about practice success factors (PSF) and key practice metrics, crucial for evaluating Incident Management effectiveness and ensuring timely resolution of incidents.
- Explore Incident Management processes, including key activities, and discover how to seamlessly integrate them into your organisation's value stream to minimise service downtime.
- Focus on key roles within Incident Management, and understand how to position the practice effectively within your organisation. Develop competencies necessary for efficient incident resolution.
- Discover how Information and Technology can support and enhance Incident Management processes, enabling quicker incident detection, diagnosis, and resolution for improved service delivery.
- Explore the role of partners and suppliers in Incident Management, and learn how to collaborate effectively to leverage external expertise and resources during incident response.
- Gain insights into how the ITIL capability model supports the development of Incident Management capabilities, ensuring alignment with industry best practices and organisational needs.
- Learn strategies for succeeding with Incident Management, understanding how it is underpinned by the ITIL guiding principles to ensure efficient incident resolution and service restoration.
Related Courses
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ITIL® Foundation: ITIL 4 Certification Program
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- Delivery Format: Classroom Training, Online Training
- Price: 2,535.00 USD
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ITIL Foundation: ITIL 4 Foundation Program Exam Prep
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- Delivery Format: Self-Paced Training
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Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Self-Paced Training Terms & Conditions
THIS IS A SELF-PACED VIRTUAL CLASS. AFTER YOU REGISTER, YOU HAVE 30 DAYS TO COMPLETE THE COURSE.
Before you enroll, review the system requirements to ensure that your system meets the minimum requirements for this course. AFTER YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT. You are billed for the course when you submit the enrollment form. Self-Paced Virtual Classes are non-refundable. Once you purchase a Self-Paced Virtual Class, you will be charged the full price.
After you receive confirmation that you are enrolled, you will be sent further instructions to access your course material and remote labs. A confirmation email will contain your online link, your ID and password, and additional instructions for starting the course.
You can start the course at any time within 12 months of enrolling for the course. After you register/start the course, you have 30 days to complete your course. Within this 30 days, the self-paced format gives you the opportunity to complete the course at your convenience, at any location, and at your own pace. The course is available 24 hours a day.
Exam Terms & Conditions
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