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ITIL® 4 Specialist: Create, Deliver and Support
Duration
3 Days
Course
PCIT-SP4CDS
Available Formats
Classroom Training, Online Training
Course Description
Overview
The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.ITIL4 Managing Professional Create, Deliver & Support covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
It provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
ITIL 4 Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery.
Objectives
The course will help you to:
- improve existing processes
- effectively manage IT teams
- optimize value streams and workflows
- align digital services with business strategy
- improve how services are developed
- integrate new technologies embed Lean, Agile, and DevOps ways of working
Prerequisites
-
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Create, Deliver and Support.
Related Courses
-
ITIL® Foundation: ITIL 4 Certification Program
PCIT-400- Duration: 3 Days
- Delivery Format: Classroom Training, Online Training
- Price: 2,535.00 USD
-
ITIL 4 Practitioner: Incident Management eLearning
PCIT-I4PIMel- Duration: 0.25 Day
- Delivery Format: Self-Paced Training
- Price: 755.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Please take a moment to fill out this form. We will get back to you as soon as possible.
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