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ITIL® 4 Specialist: Drive Stakeholder Value
Duration
3 Days
Course
PCIT-SP4DSV
Available Formats
Classroom Training, Online Training
Course Description
Overview
ITIL4 Managing Professional Drive Stakeholder Value guidance covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.The ITIL 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations.
It empowers practitioners and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment.
The guidance touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements,
Objectives
The course will help you to:
- effectively manage key stakeholders
- build trusted relationships
- shape customer demand
- embed effective design thinking
- optimize user experience and customer experience.
Prerequisites
-
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Drive Stakeholder Value.
Topics
Examination Format:
- 40 questions
- Multiple choice
- 28 out of 40 marks required to pass (70%)
- 90 minutes
- Closed book
Related Courses
-
ITIL® Foundation: ITIL 4 Certification Program
PCIT-400- Duration: 3 Days
- Delivery Format: Classroom Training, Online Training
- Price: 2,535.00 USD
-
ITIL 4 Practitioner: Incident Management eLearning
PCIT-I4PIMel- Duration: 0.25 Day
- Delivery Format: Self-Paced Training
- Price: 755.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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title
Please take a moment to fill out this form. We will get back to you as soon as possible.
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