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ITIL 4 Specialist Collaborate, Assure and Improve eLearning
Course Description
Overview
A combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management.Explore how the capability criteria support the practices' capability development, ensuring alignment with industry best practices and organizational requirements for effective collaboration, assurance, and improvement practices.
The eLearning course includes:
- Official eBook
- Exam Voucher
- Learning Resource Kit
- Interactive eLearning
- Auto-marked sample papers
The eLearning is:
- Interactive
- Self-paced
- Device-friendly
- 12 hours content
- Mobile-optimised
Objectives
- Change: Gain expertise in developing, implementing, monitoring, and communicating change plans, schedules, and the status of changes to IT products and services for stakeholders.
- Governance: Understand how organizational governance evaluates, directs and monitors service management activities.
- Relationship management: Learn to establish, analyze, monitor, and improve links between the organization and its stakeholders at strategic and tactical levels.
Audience
- IT Specialist: Operations
- IT Manager: Operations
- IT Service Manager
- Product Manager
Topics
- Introduce the practice success factors (PSF) and key metrics of the practices, essential for evaluating the effectiveness and maturity of Collaborate, Assure, and Improve practices in achieving organizational goals and delivering value to stakeholders.
- Explore processes including key activities and learn how to integrate the practices into the organization's value stream to enhance collaboration, assurance, and improvement across service delivery processes.
- Focus on the key roles of the Collaborate, Assure, and Improve practices and understand how to position the practices effectively within the organization. Develop the necessary competencies for driving collaboration, ensuring assurance, and facilitating improvement initiatives.
- Explore how Information and technology can support and enable the Collaborate, Assure, and Improve practices to deliver improvements, providing tools, technologies, and best practices for enhancing collaboration, assurance, and continual improvement efforts.
- Focus on the role of partners and suppliers in the Collaborate, Assure, and Improve practices, understanding how to collaborate effectively to leverage external expertise, resources, and capabilities to enhance service delivery and achieve organizational goals.
- Explore how the capability criteria support the practices' capability development, ensuring alignment with industry best practices and organizational requirements for effective collaboration, assurance, and improvement practices.
- Focus on the recommendations for Collaborate, Assure, and Improve success and understand how they are supported by the ITIL guiding principles, ensuring the establishment of a culture of collaboration, assurance, and continual improvement to drive organizational success.
Related Courses
-
ITIL® Foundation: ITIL 4 Certification Program
PCIT-400- Duration: 3 Days
- Delivery Format: Classroom Training, Online Training
- Price: 2,535.00 USD
-
ITIL 4 Practitioner: Incident Management eLearning
PCIT-I4PIMel- Duration: 0.25 Day
- Delivery Format: Self-Paced Training
- Price: 826.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Self-Paced Training Terms & Conditions
THIS IS A SELF-PACED VIRTUAL CLASS. AFTER YOU REGISTER, YOU HAVE 30 DAYS TO COMPLETE THE COURSE.
Before you enroll, review the system requirements to ensure that your system meets the minimum requirements for this course. AFTER YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT. You are billed for the course when you submit the enrollment form. Self-Paced Virtual Classes are non-refundable. Once you purchase a Self-Paced Virtual Class, you will be charged the full price.
After you receive confirmation that you are enrolled, you will be sent further instructions to access your course material and remote labs. A confirmation email will contain your online link, your ID and password, and additional instructions for starting the course.
You can start the course at any time within 12 months of enrolling for the course. After you register/start the course, you have 30 days to complete your course. Within this 30 days, the self-paced format gives you the opportunity to complete the course at your convenience, at any location, and at your own pace. The course is available 24 hours a day.
Exam Terms & Conditions
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