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ITIL® 4 Specialist: Plan, Implement and Control
Duration
3 Days
Course
PCIT-SP4PIC
Available Formats
Classroom Training, Online Training
Course Description
Overview
The ITIL 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices.A combined module that covers the key concepts of 5 key ITIL practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management.
- ITIL® 4 Practitioner: Change Enablement
- ITIL® 4 Practitioner: Deployment Management
- ITIL® 4 Practitioner: Release Management
- ITIL® 4 Practitioner: Service Configuration Management
- ITIL® 4 Practitioner: IT Asset Management
Examination Format:
- 40 questions
- Multiple choice
- 28 out of 40 marks required to pass (70%)
- 90 minutes
- Closed book
Objectives
This course will help you to:
- Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Integrate the practices in the organisation’s value streams
- Understand the interfaces and synergies across these five practices
- Apply metrics and practice success factors to improve performance
- Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
Audience
- All IT Professionals
- IT Specialist: Operations
- IT Manager: Operations
- IT Service Manager
- Product Manager
Prerequisites
-
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying ollaborate, Assure and Improve
Topics
- Key concepts
- Practice success factors
- Practice processes
- Roles and competencies
- Information and technology
- Partners and suppliers
- The ITIL Capability model
- Practice success
Related Courses
-
ITIL® Foundation: ITIL 4 Certification Program
PCIT-400- Duration: 3 Days
- Delivery Format: Classroom Training, Online Training
- Price: 2,535.00 USD
-
ITIL 4 Practitioner: Incident Management eLearning
PCIT-I4PIMel- Duration: 0.25 Day
- Delivery Format: Self-Paced Training
- Price: 755.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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title
Please take a moment to fill out this form. We will get back to you as soon as possible.
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