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ITIL 4 Specialist: Create, Deliver and Support elearning
Course Description
Overview
For self-paced learners seeking an interactive experience to guide exam preparation.The eLearning course includes:
- Official eBook
- Exam voucher
- Learning Resource Kit
- Interactive eLearning
- Auto-marked sample papers
Discover our ITIL 4 Specialist: Create, Deliver and Support course
- Interactive
- Self-paced
- Device-friendly
- 8-10 hours content
- Mobile-optimised
- Case studies
- Practical exercises
Objectives
Audience
- IT Service Manager
- Service Delivery Manager
- IT Support Manager
- Service Desk Manager
- DevOps Engineer
- IT service manager
- Head of IT Operations
- Head of IT
- Chief Product Officer
Topics
- Learn how to design and develop services that meet customer needs and fulfill business objectives. Acquire the skills needed to define requirements, design components and ensure service quality.
- Understand the processes and activities involved in delivering high-quality IT services, including service transition and operation.
- Gain expertise in the support functions and practices required to maintain and manage IT services effectively.
- Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.
- Discover the role of automation and technology in service creation, delivery and support.
- Learn how to foster a service-oriented culture within your organisation and promote collaboration between teams and departments to deliver successful projects.
- Continuous improvement is the ITIL framework's main area of focus. Discover how to leverage data and feedback to improve services, processes and practices.
- Align services with customer expectations to deliver exceptional customer experiences and address needs promptly and efficiently.
- Apply ITIL 4's guiding principles ('Focus on Value', 'Start Where You Are', and 'Optimise and Automate') to boost efficiency.
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Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Self-Paced Training Terms & Conditions
THIS IS A SELF-PACED VIRTUAL CLASS. AFTER YOU REGISTER, YOU HAVE 30 DAYS TO COMPLETE THE COURSE.
Before you enroll, review the system requirements to ensure that your system meets the minimum requirements for this course. AFTER YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT. You are billed for the course when you submit the enrollment form. Self-Paced Virtual Classes are non-refundable. Once you purchase a Self-Paced Virtual Class, you will be charged the full price.
After you receive confirmation that you are enrolled, you will be sent further instructions to access your course material and remote labs. A confirmation email will contain your online link, your ID and password, and additional instructions for starting the course.
You can start the course at any time within 12 months of enrolling for the course. After you register/start the course, you have 30 days to complete your course. Within this 30 days, the self-paced format gives you the opportunity to complete the course at your convenience, at any location, and at your own pace. The course is available 24 hours a day.
Exam Terms & Conditions
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