After taking this course, you should be able to: - Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment - Identify concepts necessary to create CCE system design specifications and deployment plans - Discover how to install CCE software - Administer CA signed security certificates to support the successful addition of a PCCE site - Use the Integration Wizard to configure the various platforms and servers installed in the PCCE environment - Discuss integration of the CUIC, LiveData, and Finesse reporting environments - Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits - Examine concepts necessary to create CCE system design specifications and deployment plans - Create a series of routing scripts using PCCE - Configure Single sign-on for Unified CCE
 

<ul> <li>Deployment engineer</li><li>Sales engineer</li></ul>
 

To fully benefit from this course, you should have the following knowledge: - Advanced knowledge of computer networking components: Windows A/D, SQL Server, and components - Understanding of IP networks - Strong understanding of Cisco Packaged Contact Center Enterprise functionality - Advanced experience administering of Cisco Packaged Contact Center Enterprise - Working knowledge of Unified Communications Manager and Voice Gateways Recommended Cisco offerings that may help you meet these prerequisites: - Understanding Cisco Contact Center Enterprise Foundations (CCEF) - Administering Cisco Contact Center Enterprise (CCEA) - Administering Advanced Cisco Contact Center Enterprise (CCEAA) - Understanding Cisco Collaboration Foundations (CLFNDU) - Implementing and Administering Cisco Solutions (CCNA)