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Cisco Customer Success Manager (DTCSM)

Price
800 USD
3 Days
CSC-ELT-DTCSM
Self-Paced Training
Cisco Training

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Course Description

Overview

The Cisco Customer Success Manager (DTCSM) course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.

This course is based on understanding the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.
 

Objectives

This course will help you:
  • Develop skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements
  • Understand key concepts and terminologies related to the CSM role
  • Prepare for the 820-605 CSM exam, which earns the Cisco Customer Success Manager Specialist certification exam
After taking this course, you should be able to:
  • Describe the role of the Customer Success Manager
  • Describe the tools that the Customer Success Manager uses to ensure customer experience
  • Describe the lifecycle approach to customer experience

Audience

  • Individuals preparing for the Cisco Customer Success Manager Specialist certification
  • Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology

Prerequisites

    This course has no formal prerequisites, but we recommend that you have:
    • Experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology

Topics

Course Outline
  • Transition to Subscription Economy
  • Customer and Industry Trends
  • Defining Customer Success and the CSM Role
  • Engaging the Customer for Success
  • Engaging the Customer for Success
  • Addressing Barriers
  • Customer Success Management Activities
  • Success Plan Elements
  • Customer Success Management Activities
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Self-Paced Training Info

Learn at your own pace with anytime, anywhere training

  • Same in-demand topics as instructor-led public and private classes.
  • Standalone learning or supplemental reinforcement.
  • e-Learning content varies by course and technology.
  • View the Self-Paced version of this outline and what is included in the SPVC course.
  • Learn more about e-Learning

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Self-Paced Training Terms & Conditions

ONCE YOU ARE ENROLLED IN THIS COURSE, YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT. You are billed for the course when you submit the enrollment form. Self-Paced Virtual Classes are non-refundable. Once you purchase a Self-Paced Virtual Class, you will be charged the full price.

This is a Cisco Self-Paced virtual class; it is intended for students who do not need the support of a classroom instructor. If you feel you would better benefit from having access to a Subject Matter Expert, please check to see if an Instructor-Led version is available.

  • Students will receive an access code within 1-3 business days.
  • If purchasing a self-paced course for multiple students, the purchaser will receive the access codes and must distribute them individually to the students.
  • Students have access to the course 24/7 and will need to read and follow all instructions carefully to complete the course successfully within their allotted time.

Q: How long do I have access to the course and the Labs within the course?
A: Labs are available for the length of your course subscription.
Q: Can I reset the course and start over?
A: No.
Q: Is there a time limit for the Trial (Demo)?
A: There is no expiration on registration to the trial versions. Access is capped not in time, but by the fact that only a select number of sections are unlocked within the content.'

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