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Implementing Cisco Collaboration Applications (CLICA)
Course Description
Overview
The Implementing Cisco Collaboration Applications (CLICA) training teaches you the knowledge and skills to configure and troubleshoot Single Sign-On (SSO), Cisco® Unity Connection and Cisco Unity Express, and Application clients. Topics covered include streamlining communication procedures, strengthening compliance measures, and enhancing communication systems and devices. This course also earns you 40 Continuing Education (CE) credits towards recertification.Objectives
- Learn to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
- Prepare for the 300-810 CLICA exam
- Configure Cisco Unity Connection integration
- Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
- Configure and troubleshoot Cisco Unity Express
- Describe SSO for Cisco Unified Communications applications
- Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
- Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
- Configure and troubleshoot chat rooms and message archiving
- Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
- Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server
- Configure call recording and monitoring
Audience
- Collaboration engineers
- Collaboration administrators
Prerequisites
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Before taking this offering, you should have:
- Basic understanding of networking technologies
- Basic understanding of voice and video
- Cisco Unified Communications Manager experience including single-site dial plan, single PSTN gateway, and SIP trunks.
Topics
- Module 1: Cisco Unity Connection Integration
- Module 2: Cisco Unity Connection Call Handlers
- Module 3: Cisco Unity Connection Troubleshooting
- Module 4: SSO for Cisco Unified Communications Applications
- Module 5: Cisco IM and Presence and Cloud Messaging
- Module 6: Cisco IM and Presence and Jabber Customization
- Module 7: Cisco IM and Presence Compliance Message Archiving
- Module 8: Webex App Troubleshooting
- Module 9: Cisco Unified Attendant Console
- Module 10: Call Recording and Monitoring
- Discovery 1: Integrate and Set Up Cisco Unity Connection
- Discovery 2: Configure Cisco Unity Connection Call Handlers
- Discovery 3: Implement Toll Fraud Prevention
- Discovery 4: Troubleshoot Cisco Unity Connection Call Handlers
- Discovery 5: Troubleshoot Cisco Unity Connection
- Discovery 6: Configure Cisco Unified Communications Manager IM and Presence High Availability
- Discovery 7: Implement Cisco Jabber
- Discovery 8: Configure Centralized Cisco Unified Communications Manager IM and Presence
- Discovery 9: Configure Cisco Unified Communications Manager IM and Presence Service Functionality
- Discovery 10: Enable Message Archiving and Chat Rooms
- Discovery 11: Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
- Discovery 12: Integrate Cisco Unified Attendant Console Advanced
- Discovery 13: Implement Call Recording and Monitoring Using a SPAN-Based Solution
- Discovery 14: Implement Cisco Unified Communications Manager Call Recording and Monitoring
Related Courses
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Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)
CSC-CLACCM- Duration: 5 Days
- Delivery Format: Classroom Training, Online Training
- Price: 4,295.00 USD
-
Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI)
CSC-CLCEI- Duration: 5 Days
- Delivery Format: Classroom Training, Online Training
- Price: 4,300.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Self-Paced Training Terms & Conditions
ONCE YOU ARE ENROLLED IN THIS COURSE YOU WILL NOT BE ABLE TO CANCEL YOUR ENROLLMENT. You are billed for the course when you submit the enrollment form. Self-Paced Virtual Classes are non-refundable. Once you purchase a Self-Paced Virtual Class, you will be charged the full price.
This is a Cisco Self-Paced virtual class; it is intended for students who do not need the support of a classroom instructor. If you feel you would better benefit from having access to a Subject Matter Expert, please check to see if an Instructor-Led version is available.
- Students will receive an access code within 1-3 business days.
- If purchasing a self-paced course for multiple students, the purchaser will receive the access codes and must distribute them individually to the students.
- Students have access to the course 24/7 and will need to read and follow all instructions carefully to complete the course successfully within their allotted time.
Q: How long do I have access to the course and the Labs within the course?
A: Labs are available for the length of your course subscription.
Q: Can I reset the course and start over?
A: No.
Q: Is there a time limit for the Trial (Demo)?
A: There is no expiration on registration to the trial versions. Access is capped not in time, but by the fact that only a select number of sections are unlocked within the content.'
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