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ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic v12.5

3,895 USD
5 Days
Online Training
Cisco Training

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  • Date: 10-Apr-2023 to 14-Apr-2023
    Time: 11:30AM - 7:30PM US Eastern
    Location: Virtual
    Language: English
    Delivered by:  
    Price: 3,895 USD
  • Date: 8-May-2023 to 12-May-2023
    Time: 8:30AM - 4:30PM US Eastern
    Location: Virtual
    Language: English
    Delivered by:  
    Price: 3,895 USD
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Course Description


The Learn Quest companion course to ACUCW1 is ACUCW2. This latter course is an advanced administrative course focused on infrastructure deployment. The pre-configured environment used as the starting point for ACUCW1 is created from scratch in the ACUCW2 course. These two courses together provide coverage of both multi-site deployment and administration.



Learn Quest's new and enhanced 'Real World' Lab topology includes:

View the enhanced Learn Quest real-world topology

  • Six sites distributed across Canada and the United States:
    • Each site has its own DID range to illustrate DID management
    • Each site has a gateway to the PSTN with site appropriate dialing (i.e. 11-digit dialing at the NYC sites, 7-digit dialing at the Buffalo site and 10-digit dialing everywhere else)
  • A dozen pre-configured endpoints and six pre-configured users speed up the labs and give students a base deployment to work from.
  • Different sites implement different approaches to Directory Number (DN) configuration and the labs illustrate how these approaches can coexist:
    • Buffalo site DNs are configured as local extensions
    • Seattle site DNs are configured using E.164 addresses
    • The remaining site DNs are configured using an Enterprise Numbering Scheme
    • Alternate addresses are deployed to provide a consistent scheme for intersite dialing
  • All sites support three methods for internal dialing across the multisite deployment:
    • Intrasite dialing by extension
    • Intersite dialing using an enterprise numbering scheme
    • Globalized E-164 internal dialing
  • A centralized Cisco Unity Connection cluster providing:
    • Voicemail, integrated messaging and unified messaging;
    • A dial plan supporting enterprise-wide and site-specific directory searches;
    • Enterprise-wide and site specific auto attendants

In addition to coverage of the basic concepts, 'ACUCW1: Basic Administration of a Multisite Environment' includes new and exclusive content:

Understand internal dialing in a multi-site/multi-cluster deployment:

  • Intra-site dialing by extension
  • Inter-site and inter-cluster dialing using an 'Enterprise numbering' and 'Globalized E.164 Routing' schemes
  • Dialing using SIP URIs

Manage Directory Numbers and DIDs in a multi-site/multi-cluster deployment:

  • Quickly find available DIDs at any site
  • Track assigned/unassigned and temporarily reserved DIDs
  • Work with shared lines and phantom numbers

Speed up Moves/Adds and Changes at each site with LDAP and templates:

  • Get organized with Device Pools
  • Build and use site specific templates
  • Create LDAP synchronization agreements
  • Make the most out of the BAT tool

Manage conferencing in version 12.5:

  • Manage Meet me number ranges and Conference Now conferencing in a multi-site environment

Understand Cisco Unity Connection multi-site deployments:

  • Use Cisco Unity Connection Routing Rules and Alternate Extensions to support users in different sites with different addressing schemes
  • Configure different auto attendants for different sites
  • Configure Site specific Directory searches

Why Take ACUCW1 from Learn Quest?

Learn Quest is uniquely offering role-based training on a real-world multi-site lab topology specifically designed for the needs of North American students. No other learning partner offers a course, like ACUCW1, designed to address the needs of entry-level administrators in North America and specifically targeting multi-site deployments:

  • Entry-level administrators do not configure routers: router configuration is not included in the class
  • Labs are based on a pre-configured, multi-site network with the focus on user and phone moves, adds, changes and deletes, and including simple feature configuration. For Unity Connection, the focus is on subscriber and auto attendant administration.
  • Accompanying follow-on courses provide an excellent track for career development.

What You'll Learn in Class

  • Understand basic CUCM architecture and terminology
  • How the CUCM administrative and user GUIs work
  • Get organized with Device Pools and other common elements of phone configuration
  • Understand Internal dialing in a multi-site/multi-cluster deployment
  • Manage Directory Numbers and DIDs in a multi-site/multi-cluster deployment, track assigned/unassigned and temporarily
  • reserved DIDs and quickly find available DIDs at any site when adding new Users
  • Work with shared lines and phantom numbers
  • Add and delete phones manually, using auto registration and using the BAT tool
  • Speed up Moves/Adds and Changes at each site with LDAP and templates
  • Build and use site specific templates
  • Make the most out of the BAT tool to make moves, adds, changes and deletes quicker and easier to manage
  • Manage Meet me number ranges and Conference Now conferencing in a multi-site environment
  • Add users, assign them capabilities, and associate them with phones
  • Configure phones for Class of Service using the line/device approach
  • Configure phones for voice mail
  • Configure Cisco Unity Connection users
  • Deploy and use the Cisco Jabber Client in Phone Only and Full UC modes

Taken the previous version of ACUCW1 and ACUCW2? Consider the new ACUCW Lab workshop: a whiteboard-based workshop focusing on the ACUCW1 and ACUCW2 labs.



  • Administrators who need to perform MACDs (Moves, Adds, Changes and Deletes).
  • Administrators, engineers, network architects, and integrators with overall responsibility for Cisco UC networks and needing a better understanding of multisite administration in North America.



    This is an introductory course. Familiarity with relevant technologies is recommended but not required.



Module 1: Introduction to Cisco Unified Communications

  • Understanding Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Understanding User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

Module 3: End User Configuration

  • Understanding End-User Characteristics
  • Understanding End-User Implementation

Module 4: Endpoint Configuration and Native Presence

  • Understanding Endpoint Characteristics
  • Understanding Endpoint Implementation
  • Configuring Native Unified Communications Manager Native Presence

Module 5: Understanding Cisco Unified Communications Manager Dial Plans

  • Understanding Call Flows and Call Legs
  • Describing Dial Plan Components
  • Endpoint Addressing and Call Routing Overview
  • Implementing Class of Service
  • Call Coverage

Module 6: Audio and Video Conferencing and Music on Hold

  • Describing Media Resources
  • Annunciators and MOH
  • Implementing Conference Bridges

Module 7: Cisco Unity Connection Users, Mailboxes and Basic Call Management

  • Understanding Cisco Unity Connection
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring CUC Users, Templates and CoS
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting Cisco Unity Connection

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