Red Hat Learning Subscription is a learning solution that provides users with one year of access to online training and video classroom modality courses.

The standard tier includes access to our entire catalog of online learning content, video classroom courses, learning paths, early access content, and up to 400 hours of hands-on lab time that is included in the basic tier. In addition to what you get in the basic tier subscription, you get features including certification exams, expert extras, and expert chat. For more information on additional features, visit red.ht/learning-subscription.

Expert extras are on-demand, high-definition videos offered as part of the standard tier of Red Hat Learning Subscription to complement course content. These expert extras are not scheduled and are available on demand at any time within the subscription term. These videos of 8 to 15 minutes are presented by Red Hat expert practitioners as demos of innovative technologies and practices, based on real-world use cases and scenarios. These videos have a broad appeal to anyone involved with IT.

The early access content feature gives subscribers exclusive access to course chapters and lab environments in development before they are released for public purchase. All early access content is available in all subscriptions and allows users to give feedback on the material. Once the courses and labs are completed, they will be added to the full catalog in the subscription.

All current Red Hat online training courses and video classroom courses as well as any new courses that Red Hat Training makes available during the subscription term are included in the basic and standard tiers. This includes all the same content and labs that students access in instructor-led classes.

As Red Hat releases new courses (online training or video classroom versions), the content will be made available to Red Hat Learning Subscription customers. In addition, as the content is being developed, chapters will be released into the catalog under the early access filter with EA added to the beginning of the course title. The content will then move to the full catalog when the course is final.

Customers of the basic tier of Red Hat Learning Subscription will have email support provided through the Red Hat Customer Portal. This support will cover access and connectivity issues, as well as content questions tied to specific course content. There is a service-level agreement (SLA) of one business day on all support tickets. Support is provided in English only.

In addition to receiving the same level of support provided in the basic subscription, standard subscribers may use expert chat to get additional assistance with course content from a subject matter expert. Chat support is provided in English only. Note that the availability of subject matter experts for chat may be limited based on the course, schedule, or assistance of other customers. In the event that your questions cannot be answered through the chat tool, you may still schedule an instructor office hours session with a course expert.

Users are limited to 400 hours of lab usage per subscription period for standard and basic subscriptions and 100 hours of lab usage per developer subscription. This limited lab time is consumed when one or more of the lab machines in a lab environment are running. When all machines are stopped, the lab environment is no longer consuming lab time. Lab consumption is measured in hours, rounded up to the nearest whole hour.

Expert chat allows standard subscribers to have a one-on-one conversation with a certified instructor regarding topics covered in the course portfolio. Expert chat sessions are available Monday through Friday from 8 a.m. until 5 p.m. in the user’s time zone. Users are allowed one session per day, with a maximum duration of 30 minutes per session.

Once users complete 85% of a course, they are eligible to receive a certificate of completion for that particular course. Within the subscription, a Certificate button will appear to the user. Selecting this button will direct the user to the Red Hat Learning Community (learn.redhat.com), where the certificate can be viewed, downloaded, and printed.

Subscribers of the standard tier can take up to five exams and have two exam retakes during the duration of their subscription.

You will have access to register for your certification exam through the subscription portal. Regardless of your location, exams taken through your subscription may be taken via the Individual Exams option only. Certification exams must be booked and taken within the 12-month subscription period.

A preliminary exam is a hands-on exam that tests skills and knowledge of a subject area but not in sufficient depth to warrant Red Hat certification. These exams gauge skills and demonstrate progress toward proficiency for those on a learning path toward certification. Preliminary exams are available in the standard tier of Red Hat Learning Subscription. Subscribers are entitled to up to five first attempts and two retakes of both preliminary or certification exams.

A subscription is for one named user. For a user to access Red Hat Learning Subscription content, the subscription will be assigned to that user’s Red Hat Network account only.

The terms and conditions of Red Hat Learning Subscription are clear that subscriptions are not transferable.