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Architecting on AWS
This Architecting on AWS course focuses on the fundamentals of building IT infrastructure on the AWS platform. Students will learn how to optimize the AWS Cloud by understanding AWS services and how they fit into cloud-based solutions. Best practices and design patterns are covered to help you architect optimal IT solutions on the AWS Cloud. Build and explore a variety of infrastructures through guided discussions and hands-on activity.
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macOS Support Essentials 12 (Monterey)
macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users. You'll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Monterey to setting-up network services.
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Microsoft Azure Fundamentals
This course will provide foundational level knowledge on Azure cloud concepts; core Azure services; core solutions and management tools; general security and network security; governance, privacy, and compliance features; Azure cost management and service level agreements.
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Data Engineering on Google Cloud Platform
This Data Engineering on Google Cloud Platform course is designed to provide participants a hands-on introduction to designing and building data processing systems on Google Cloud Platform. Through a combination of presentations, demos, and hand-on labs, participants will learn how to design data processing systems, build end-to-end data pipelines, analyze data and carry out machine learning. The course covers structured, unstructured, and streaming data.
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z/OS JCL and Utilities
This course is designed to teach you how to use z/OS job control language (JCL) and selected z/OS utility programs in an online batch environment. Both Storage Management Subsystem (SMS) and non-SMS JCL are discussed. Machine lab exercises complement the lecture material.
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Google Cloud Platform Fundamentals: Core Infrastructure
This Google Cloud Platform Fundamentals Core Infrastructure course is designed to provide students with an overview of Google Cloud Platform products and services. Through a combination of presentations, demos, and hands-on labs, participants learn the value of Google Cloud Platform and how to incorporate cloud-based solutions into business strategies.
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Overview of Cognos Analytics (v11.0)
This course provides participants with a high level overview of the IBM Cognos Analytics suite of products and their underlying architecture. They will examine each component as it relates to an Analytics solution. Participants will be shown a range of resources to provide additional information on each product.
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Foundations of Customer Service
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.
This course has been approved for 7 PDUs | 7 CDUs
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Certified Information Security Manager (CISM)
Designed for IT professionals with technical Information risk management
Information security program development
Information security program management
Incident management and response
expertise and experience in IS/IT security and control looking to transition from team player to manager. CISM can add credibility and confidence to interactions with internal and external stakeholders, peers and regulators.
This certification indicates expertise in information security governance, program development and management, incident management and risk management. If you are a mid-career IT professional aspiring to senior management roles in IT security and control, CISM can get you the visibility you need.
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Word - Part 1
In this course, you'll learn how to use Word on the desktop to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents. This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Word Associate (Office 365 and Office 2019): Exam MO-100 and Word Expert (Office 365 and Office 2019): Exam MO-101 certification exams.
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Microsoft Power Platform Solution Architect
The Solution Architect is responsible for the successful design, implementation, deployment and adoption of an overall solution. The Solution Architect ensures that the solution meets the customer’s needs now and in the future. In this course, students will learn about decisions a Solution Architect makes during an implementation, covering security, integrations, Power Apps architecture, Power Automate architecture, and more. This course is designed to give you an introduction to the Solution Architect role.
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Security Engineering on AWS
This course demonstrates how to efficiently use AWS security services to stay secure in the AWS Cloud. The course focuses on the security practices that AWS recommends for enhancing the security of your data and systems in the cloud. The course highlights the security features of AWS key services including compute, storage, networking, and database services. You will also learn how to leverage AWS services and tools for automation, continuous monitoring and logging, and responding to security incidents.
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CompTIA Linux+
The Official CompTIA® Linux+® courseware builds on your existing experience with systems operations and administration to provide you with the knowledge and skills required to configure, manage, operate, and troubleshoot a Linux environment by using security best practices, scripting, and automation. This course will also prepare you for the Exam XKO-005.
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AI-3002 Create document intelligence solutions with Azure AI Document Intelligence
In this learning path, you'll see how Azure AI Document Intelligence solutions can enable you to capture data from typed or hand-written forms. You'll also learn how to build a solution for your custom form types and integrate that solution into an Azure Cognitive Search pipeline.
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IBM InfoSphere DataStage Essentials (v11.5)
This course enables the project administrators and ETL developers to acquire the skills necessary to develop parallel jobs in DataStage. The emphasis is on developers. Only administrative functions that are relevant to DataStage developers are fully discussed. Students will learn to create parallel jobs that access sequential and relational data and combine and transform the data using functions and other job components.
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Visio - Part 1
From the earliest eras of human existence, visual images have been used to represent knowledge, data, and information. Beginning with the Paleolithic cave paintings and continuing to today’s most complex computer networks, these images leverage the ability of the human brain to rapidly perceive patterns and trends from visual representations. In today’s workplace, visual diagrams are an essential part of communication, from road maps to sales flows to process charts. Microsoft® Visio® provides you with an intuitive, customizable tool to easily create a professional-looking visual product by using its extensive gallery of shapes. By following the exercises in this course, you will create visually engaging diagrams, maps, and drawings, using graphical elements to make information easier to comprehend.
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Constructive Conflict Management
Conflict is inevitable. People approach situations with their own set of experiences, priorities, and viewpoints. The ability to govern disputes, de-escalate problems, and even set up ways to resolve issues in the future is vital.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
This course has been approved for 14 PDUs | 14 CDUs
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AWS Architect
Design secure cloud solutions to data management with AWS Architecting. Learn how to design and build scalable solutions, as well as best practices and optimization recommendations with our AWS Architecting training courses.
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AWS Developer
Our AWS Developer training courses ensure you have the skills to succeed, both on the exam and in a professional environment. Learn how to configure SDKs and IDE toolkits and understand Deep Learning models.
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IBM Cognos Analytics Author
Use this journey to develop your skills to build simple reports to complex reports, and learn how to create active reports which are available offline from the enterprise data source.
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IBM Cognos Analytics Modeler/Developer
Use this journey to develop your skills in designing models using OLAP cubes, Dynamic Cubes, or relational data sources, and continue your development to design Scorecards.
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IBM Mainframe Application Developer
Mainframe Application Developers create and support computer code used in the organization’s mainframe systems to perform business functions. This includes assisting with the design, coding, and testing of computer programs, analyzing and resolving programming issues, and supporting the business to ensure application programs work as required. Mainframe Application Developers are found in a variety of industries including but not limited to Health Care, Insurance, Retail, Transportation, etc.
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IBM z/OS System Operator
System/Computer Operators oversee the systems ensuring all computers are running correctly. This role monitors and controls system console messages, processes and resolves job processing problems performs system backups, maintains peripheral devices, and performs disaster recovery procedures. This role commonly functions within a Data Center.
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IBM z/OS System Programmer
Systems Programmers program computer system software, including, but not limited to installing and maintaining the system software, managing the installation, performing overall maintenance, tuning, and resolving problems regarding the operating system. The systems programmer provides software and software platforms and administers IBM Mainframes.
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ITIL Foundations
ITIL® 4 Foundation introduces the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the ITIL® 4 guidance.
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ITIL Intermediate
Get an introduction to the key principles of service strategy, and learn about the service strategy processes. Discover the importance of governance and related frameworks, and examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.
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Java - Core
With LearnQuest's Core Java Curriculum, you'll build your core java skills including Micro Services, REST, and database access. Then you can choose the Spring Framework and/or Web Development Learning Journeys to continue building your skills.
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