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MS-4004 Empower your workforce with Copilot for Microsoft 365 Use Cases

This one-day course is composed of two parts - Getting started with Microsoft 365 Copilot and Empower your workforce with Microsoft 365 Copilot Use Cases. The first part of the course introduces you to Copilot for Microsoft 365, examines how you can use Copilot throughout the various Microsoft 365 apps, explores best practices for using Copilot and building effective prompts, and examines how you can extend Copilot. The second part of this training content is really the heart of this course. Students perform a series of hands-on exercises involving seven Use Cases - Executives, Sales, Marketing, Finance, IT, HR, and Operations. These exercises focus on using Copilot in various Microsoft 365 apps (such as Word, PowerPoint, Outlook, and so on) to complete a series of common business-related tasks pertaining to each Use Case. To complete the Use Case exercises in this course, each student must have access to a Microsoft 365 subscription (BYOS) in which they're licensed to use Microsoft 365 Copilot. Each student must also have a Microsoft OneDrive account, since Copilot requires OneDrive to complete the file sharing tasks used throughout the Use Case exercises.
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DP-300T00 Administering Microsoft Azure SQL Solutions

This course provides students with the knowledge and skills to administer a SQL Server database infrastructure for cloud, on-premises and hybrid relational databases and who work with the Microsoft PaaS relational database offerings. Additionally, it will be of use to individuals who develop applications that deliver content from SQL-based relational databases.
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CompTIA Data+

CompTIA Data+ is an early-career data analytics certification for professionals tasked with developing and promoting data-driven business decision-making. CompTIA Data+ gives you the confidence to bring data analysis to life. As the importance for data analytics grows, more job roles are required to set context and better communicate vital business intelligence. Collecting, analyzing, and reporting on data can drive priorities and lead business decision-making.
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Foundations of Customer Service

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. This course has been approved for 7 PDUs | 7 CDUs
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Mastering Positive Assertiveness with DISC

Ensuring that you are both heard and understood is an essential skill, but it can easily come across as antagonistic and confrontational. Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and empathetic, while maintaining positive work relationships. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs
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MS-4010 Build Plugins and Connectors for Microsoft Copilot for Microsoft 365

This training course is designed to help you understand the extensibility options available for Microsoft Copilot for Microsoft 365. You learn about the different ways to extend Copilot, including building plugins and connectors, and how to choose the right option for your use case. The course also covers best practices for building high-quality plugins and connectors, as well as data, privacy, and security considerations. Whether you're a pro-code or low/no-code developer, this course helps you chart your path to extending and customizing Copilot for Microsoft 365.
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Program Management Professional (PgMP)® Certification Exam Prep

This Program Management Professional (PgMP)® certification training course will guide you through the Standard for Program Management and support your journey to the PgMP® exam. Through the guidance provided during this boot camp and subsequent study, you will know what to expect on the day of the PgMP® exam itself. This PgMP® training course will be taught by a PgMP® accredited instructor who will guide you based on personal experience of the process. Supplemental materials such as simulated exams to prepare you for the actual test, as well as 20-question exams at the end of each section of the course will help boost your confidence for exam day. Note: This course has been approved by PMI for 35 PDUs.
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IBM Integration Bus V10 System Administration

This course gives administrators training on IBM Integration Bus system administration. It is also relevant for IBM Integration Bus developers who also work in an administrative capacity. In this course, you learn how to administer IBM Integration Bus on distributed operating systems, such as Windows and UNIX, by using the IBM Integration Bus administrative interfaces. These interfaces include the IBM Integration web user interface and the IBM Integration Bus commands. The course begins with an overview of IBM Integration Bus. Subsequent topics include initial product installation and maintenance, environment configuration, and basic administrative tasks such as backing up and recovering the environment. You learn about product requirements, securing access to IBM Integration Bus resources and message flows, problem determination and resolution, and performance monitoring and tuning. You also learn techniques for extending the capabilities of IBM Integration Bus. The course also covers the publish/subscribe model and reviews the Java Message Service (JMS) transport protocol and web services. In the course lab exercises, you gain hands-on experience with IBM Integration Bus administrative tasks such as managing IBM Integration Bus runtime components, monitoring message flow applications, and configuring security.
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SC-5006 Get Started with Microsoft Copilot for Security

Learn about Microsoft Copilot for Security, an AI-powered security analysis tool that enables analysts to process security signals and respond to threats at a machine speed, and the AI concepts upon which it's built.
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Expanding Your Emotional Intelligence

The workplace can be filled with stress, pressure, excitement, and anxiety. Emotional Intelligence (EI) is how we identify and regulate our own feelings, tune into the feelings of others and understand their perspectives, and use this knowledge to guide us toward constructive interactions. Emotional Intelligence is more than your average “soft skill”. It is essential to successful teamwork, effective leadership, and overall competence. Most of all, it is a skill that takes practice and focus to master. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs
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AWS Architect

Design secure cloud solutions to data management with AWS Architecting. Learn how to design and build scalable solutions, as well as best practices and optimization recommendations with our AWS Architecting training courses.
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AWS Developer

Our AWS Developer training courses ensure you have the skills to succeed, both on the exam and in a professional environment. Learn how to configure SDKs and IDE toolkits and understand Deep Learning models.
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IBM Cognos Analytics Author

Use this journey to develop your skills to build simple reports to complex reports, and learn how to create active reports which are available offline from the enterprise data source.
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IBM Cognos Analytics Modeler/Developer

Use this journey to develop your skills in designing models using OLAP cubes, Dynamic Cubes, or relational data sources, and continue your development to design Scorecards.
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IBM Mainframe Application Developer

Mainframe Application Developers create and support computer code used in the organization’s mainframe systems to perform business functions. This includes assisting with the design, coding, and testing of computer programs, analyzing and resolving programming issues, and supporting the business to ensure application programs work as required. Mainframe Application Developers are found in a variety of industries including but not limited to Health Care, Insurance, Retail, Transportation, etc.
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IBM z/OS System Operator

System/Computer Operators oversee the systems ensuring all computers are running correctly. This role monitors and controls system console messages, processes and resolves job processing problems performs system backups, maintains peripheral devices, and performs disaster recovery procedures. This role commonly functions within a Data Center.
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IBM z/OS System Programmer

Systems Programmers program computer system software, including, but not limited to installing and maintaining the system software, managing the installation, performing overall maintenance, tuning, and resolving problems regarding the operating system. The systems programmer provides software and software platforms and administers IBM Mainframes.
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ITIL Foundations

ITIL® 4 Foundation introduces the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the ITIL® 4 guidance.
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ITIL Intermediate

Get an introduction to the key principles of service strategy, and learn about the service strategy processes. Discover the importance of governance and related frameworks, and examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.
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Java - Core

With LearnQuest's Core Java Curriculum, you'll build your core java skills including Micro Services, REST, and database access. Then you can choose the Spring Framework and/or Web Development Learning Journeys to continue building your skills.
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