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Foundations of Customer Service

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. This course has been approved for 7 PDUs | 7 CDUs
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Python for Machine Learning

Master the skills to use machine learning in your day-to-day work with this Python course. Create algorithms to predict classes, continuous values, and more. This course is designed for the student who already knows some Python and is ready to dive deeper into using those Python skills for Machine Learning. With a focus on SciKit Learn, you’ll learn all aspects of Machine Learning ranging from a variety of regression types (Linear / Lasso /Ridge), Elastic Net, K Nearest Neighbors and Means Clustering, Hierarchal Clustering, DBSCAN, PCA, and Model Deployment. This course includes 6-months access to the full course content in on-demand format to support post-class reference and review.
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Develop AI agents using Azure OpenAI and the Semantic Kernel SDK

Learn how to use the Semantic Kernel SDK to build intelligent applications that automate tasks and perform natural language processing.
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CompTIA Linux+ (Preparation for Exam COMP-XK0-005)

CompTIA Linux+ validates the competencies required of an early career systems administrator supporting Linux systems. Rigorously evaluated to validate coverage of the CompTIA Linux+ (XK0-005) exam objectives, The Official CompTIA Linux+ course teaches the knowledge and skills needed to configure, manage, operate, and troubleshoot Linux on-premises and cloud-based server environments, while using security best practices, scripting, containerization, and automation, as well as prepare candidates to take the CompTIA Linux+ certification exam. -Exam Voucher not included
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Certified Associate in Project Management (CAPM)

If you are a recent college graduate or young professional looking to stand out in a competitive job market, then the CAPM certification is a great choice to not only learn the foundations of Project Management but to add a credential to your resume to validate your knowledge. The CAPM certification from Project Management Institute (PMI®) allows aspiring project managers and recent graduates to distinguish themselves in the job market. Our CAPM certification boot camp fully prepares candidates for the 150-question, multiple-choice CAPM exam and satisfies the educational requirement to sit for the exam. Unlike the PMP certification, there is no additional work experience required to sit for the CAPM exam. Note: This course has been approved by PMI for 23 PDUs
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Developing Successful Interpersonal Skills

In our inter-connected world, good communication and cooperation is key to working efficiently. Respectfully engaging with others can enhance or inhibit workflow and be the difference between the success or failure of a project or an entire organization. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 7 PDUs | 7 CDUs
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Implement information protection and data loss prevention by using Microsoft Purview

Gain the skills to use Microsoft Purview to improve your data security in Microsoft 365. In this training, you learn how to create sensitive information types, create sensitivity labels, and use auto-labeling policies based on these labels. You also learn how to set up DLP (Data Loss Prevention) policies to safeguard your organization's data.
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Advanced Certified ScrumMaster (A-CSM) Training

You're a Certified ScrumMaster (CSM®) who's been introduced to the Scrum Values, practices, and applications. The next step in your Agile journey is to achieve your Advanced Certified ScrumMaster (A-CSM) certification. This course goes beyond the basics of scrum and broadens your impact by unlocking advanced techniques. You'll be better equipped to navigate the needs of your organization and teams with the skills you learn in this certification course. This course has been approved for 16 SEUs | 16 PDUs | 16 CDUs
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Critical Facilitation Skills for Leaders

An effective leader harnesses the diverse strengths of the team to maximize performance. Successfully mastering critical facilitation skills and applying them deftly can drive these results. You will enhance your interpersonal competencies and observational abilities to deal effectively with disruptions and dysfunctions, and guide groups to reach consensus and exceed expectations. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs
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Create and manage model-driven apps with Power Apps and Dataverse

In this learning path, you practice building model-driven apps by using Microsoft Power Apps. The skills validated include creating Dataverse tables, modifying forms and views, and configuring a model-driven app. The scenario in this experience represents real-world challenges faced by individuals with business-specific expertise who build model-driven apps.
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AWS Architect

Design secure cloud solutions to data management with AWS Architecting. Learn how to design and build scalable solutions, as well as best practices and optimization recommendations with our AWS Architecting training courses.
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AWS Developer

Our AWS Developer training courses ensure you have the skills to succeed, both on the exam and in a professional environment. Learn how to configure SDKs and IDE toolkits and understand Deep Learning models.
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IBM Cognos Analytics Author

Use this journey to develop your skills to build simple reports to complex reports, and learn how to create active reports which are available offline from the enterprise data source.
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IBM Cognos Analytics Modeler/Developer

Use this journey to develop your skills in designing models using OLAP cubes, Dynamic Cubes, or relational data sources, and continue your development to design Scorecards.
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IBM Mainframe Application Developer

Mainframe Application Developers create and support computer code used in the organization’s mainframe systems to perform business functions. This includes assisting with the design, coding, and testing of computer programs, analyzing and resolving programming issues, and supporting the business to ensure application programs work as required. Mainframe Application Developers are found in a variety of industries including but not limited to Health Care, Insurance, Retail, Transportation, etc.
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IBM z/OS System Operator

System/Computer Operators oversee the systems ensuring all computers are running correctly. This role monitors and controls system console messages, processes and resolves job processing problems performs system backups, maintains peripheral devices, and performs disaster recovery procedures. This role commonly functions within a Data Center.
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IBM z/OS System Programmer

Systems Programmers program computer system software, including, but not limited to installing and maintaining the system software, managing the installation, performing overall maintenance, tuning, and resolving problems regarding the operating system. The systems programmer provides software and software platforms and administers IBM Mainframes.
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ITIL Foundations

ITIL® 4 Foundation introduces the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the ITIL® 4 guidance.
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ITIL Intermediate

Get an introduction to the key principles of service strategy, and learn about the service strategy processes. Discover the importance of governance and related frameworks, and examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.
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Java - Core

With LearnQuest's Core Java Curriculum, you'll build your core java skills including Micro Services, REST, and database access. Then you can choose the Spring Framework and/or Web Development Learning Journeys to continue building your skills.
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    Accelerate your team's cloud skills with an AWS Skill Builder subscription from LearnQuest. 600+ courses, 150+ labs, game learning & more.

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    The Red Hat Learning Subscription offers a catalog of on-demand content plus features like cloud-based labs, certification exams and early access content.

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