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Architecting on AWS

This Architecting on AWS course focuses on the fundamentals of building IT infrastructure on the AWS platform. Students will learn how to optimize the AWS Cloud by understanding AWS services and how they fit into cloud-based solutions. Best practices and design patterns are covered to help you architect optimal IT solutions on the AWS Cloud. Build and explore a variety of infrastructures through guided discussions and hands-on activity.

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macOS Support Essentials 12 (Monterey)

macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users. You'll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Monterey to setting-up network services.

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Microsoft Azure Fundamentals

This course will provide foundational level knowledge on Azure cloud concepts; core Azure services; core solutions and management tools; general security and network security; governance, privacy, and compliance features; Azure cost management and service level agreements.

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Data Engineering on Google Cloud Platform

This Data Engineering on Google Cloud Platform course is designed to provide participants a hands-on introduction to designing and building data processing systems on Google Cloud Platform. Through a combination of presentations, demos, and hand-on labs, participants will learn how to design data processing systems, build end-to-end data pipelines, analyze data and carry out machine learning. The course covers structured, unstructured, and streaming data.

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z/OS JCL and Utilities

This course is designed to teach you how to use z/OS job control language (JCL) and selected z/OS utility programs in an online batch environment. Both Storage Management Subsystem (SMS) and non-SMS JCL are discussed. Machine lab exercises complement the lecture material.

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Google Cloud Platform Fundamentals: Core Infrastructure

This Google Cloud Platform Fundamentals Core Infrastructure course is designed to provide students with an overview of Google Cloud Platform products and services. Through a combination of presentations, demos, and hands-on labs, participants learn the value of Google Cloud Platform and how to incorporate cloud-based solutions into business strategies.

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Red Hat System Administration

Red Hat System Administration I (RH124) equips you with Linux® administration 'survival skills' by focusing on foundational Linux concepts and core tasks. You will learn how to apply command-line concepts and enterprise-level tools, starting you on your journey toward becoming a full-time Linux system administrator. This path continues with the follow-on course, Red Hat System Administration II (RH134).

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Overview of Cognos Analytics (v11.0)

This course provides participants with a high level overview of the IBM Cognos Analytics suite of products and their underlying architecture. They will examine each component as it relates to an Analytics solution. Participants will be shown a range of resources to provide additional information on each product.

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Guaranteed to Run Classes

DP-600T00 Microsoft Fabric Analytics Engineer

This course covers methods and practices for implementing and managing enterprise-scale data analytics solutions using Microsoft Fabric. Students will build on existing analytics experience and will learn how to use Microsoft Fabric components, including lakehouses, data warehouses, notebooks, dataflows, data pipelines, and semantic models, to create and deploy analytics assets.

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Crystal Reports 2016 - Part 1

In this course, students will create a basic report by connecting to a database and modifying the report's presentation.

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Foundations of Customer Service

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier. This course has been approved for 7 PDUs | 7 CDUs

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Providing Outstanding Customer Service

In today’s competitive marketplace, outstanding customer service is what sets you and your organization apart. It is what brings customers to you, persuades them to select your offering over others, and keeps them coming back. But how do you provide excellent customer service and stand out from the crowd? Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

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Data Science for Business Professionals (DSBIZ ™)

The ability to identify and respond to changing trends is a hallmark of a successful business. Whether those trends are related to customers and sales, or to regulatory and industry standards, businesses are wise to keep track of the variables that can affect the bottom line. In today's business landscape, data comes from numerous sources and in diverse forms. By leveraging data science concepts and technologies, businesses can mold all of that raw data into information that facilitates decisions to improve and expand the success of the business.

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Mastering Positive Assertiveness with DISC

Ensuring that you are both heard and understood is an essential skill, but it can easily come across as antagonistic and confrontational. Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and empathetic, while maintaining positive work relationships. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs

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Advanced Certified ScrumMaster (A-CSM) Training

You're a Certified ScrumMaster (CSM®) who's been introduced to the Scrum Values, practices, and applications. The next step in your Agile journey is to achieve your Advanced Certified ScrumMaster (A-CSM) certification. This course goes beyond the basics of scrum and broadens your impact by unlocking advanced techniques. You'll be better equipped to navigate the needs of your organization and teams with the skills you learn in this certification course. This course has been approved for 16 SEUs | 16 PDUs | 16 CDUs

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Business Relationship Management Professional (BRMP®) Training

The Business Relationship Management Professional (BRMP) training and certification course will provide you with a foundational understanding of business relationship management. This course provides the “why” business relationship management is critical to your organization and “what” a BRM does to add value to their organization. This interactive course includes discussions and real-life exercises that will provide you with the opportunity to apply the learning to your organizational situations and allow you to show immediate value, as well as prepare you for the BRMP Certification exam. Exam fee included in the cost of the course This course has been approved for 21 PDUs | 21 CDUs

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Thinking with Critical Insight

In a world brimming with information and divergent perspectives, the ability to think critically is an invaluable asset. Possessing critical insight allows us to discern fact from fiction, make informed decisions, and approach problems from unique angles. To make the best decisions and determine the most efficient and effective course of action, a deeper situational understanding and innovative outlook are important. This course will earn you 14 PDUs | 14 CDUs

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Navigating Difficult Conversations

This course provides a framework and techniques to help develop actions when facing difficult conversations. Students will gain confidence in their ability to constructively address stressful situations. They will also assess their own conflict management styles and learn tools and techniques to reframe discussions to yield more productive outcomes. This course has been approved for 7 PDUs | 7 CDUs

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AWS Architect

Design secure cloud solutions to data management with AWS Architecting. Learn how to design and build scalable solutions, as well as best practices and optimization recommendations with our AWS Architecting training courses.

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Our AWS Developer training courses ensure you have the skills to succeed, both on the exam and in a professional environment. Learn how to configure SDKs and IDE toolkits and understand Deep Learning models.

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Use this journey to develop your skills to build simple reports to complex reports, and learn how to create active reports which are available offline from the enterprise data source.

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Use this journey to develop your skills in designing models using OLAP cubes, Dynamic Cubes, or relational data sources, and continue your development to design Scorecards.

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Systems Programmers program computer system software, including, but not limited to installing and maintaining the system software, managing the installation, performing overall maintenance, tuning, and resolving problems regarding the operating system. The systems programmer provides software and software platforms and administers IBM Mainframes.

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