Grow Your IT & Business Skills & Get Certified

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.

Project professionals often find themselves developing business cases for the performing organization. When asked to do so, it is critical to create a solid business case. All too often, project teams are asked to implement a solution before the underlying problem is known or assessed. An essential ingredient to successful projects is a clear and relevant business case. It provides both insights into and a proposed solution for important business needs. Strong business cases contain feasible and effective ways of justifying and recommending projects that squarely address business needs, both problems and opportunities. Through this course, you will learn a repeatable process that starts with identifying business needs and ends with a strong business case. You will learn and practice applying each step in a 5-part approach to developing business cases. This course has been approved by PMI for 7 PDUs and by IIBA for 7 CDUs.

Business data analytics is the discipline by which a specific set of techniques, competencies and practices are applied to perform the continuous exploration and investigation of business data. It focuses on effective business decision-making through data analysis, enabling organizations to make more informed decisions. This two-day session will prepare you for the Certification in Business Data Analytics (IIBA®-CBDA) exam awarded by the International Institute of Business Analysis™ (IIBA®) and help you make the most of your post-class study time. This course was designed to help candidates focus on the critical areas to study and to provide insights into the exam. We are excited to introduce a special add-on bundle to enhance your learning experience with our IBA certification courses. This unique bundle includes a 1-year membership, providing access to exclusive resources and benefits, coupled with an extraordinary 30% discount on exam fees and applicable application fees. To benefit from this exclusive offer, we encourage you to reach out to your dedicated representative or contact us indicating your interest in taking advantage of this exclusive offer.

In this course, students will learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies. The course introduces essential elements of modern management, co-management approaches, and Microsoft Intune integration. It covers app deployment, management of browser-based applications, and key security concepts such as authentication, identities, access, and compliance policies. Technologies like Azure Active Directory, Azure Information Protection, and Microsoft Defender for Endpoint are explored to protect devices and data.

You have created simple artwork by using the basic drawing and painting tools available in Adobe® Illustrator® CC. You now want to use advanced tools, options, and effects to create complex artwork. In addition, you want to ensure that your artwork is ready for commercial printing and also save it for the web. In this course, you will draw complex illustrations and enhance them by using various painting options. You will also use painting tools, manage colors, format type, work with effects, prepare artwork for commercial printing, and prepare graphics for the web. This course is a great component of your preparation for the Adobe Certified Expert (ACE) Illustrator CC exam and the Adobe Certified Associate (ACA) Graphic Design & Illustration Using Adobe Illustrator exam.

The Implementing and Administering Cisco Solutions (CCNA) course gives you a broad range of fundamental knowledge for all IT careers. Through a combination of lecture, hands-on labs, and self-study, you will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. The course also gives you a foundation in network programmability, automation, and software-defined networking. This course helps you prepare to take the 200-301 Cisco® Certified Network Associate (CCNA®) exam. By passing this one exam, you earn the CCNA certification. This course also earns you 30 Continuing Education (CE) credits towards recertification.

In this course, the student will learn how to implement and manage data engineering workloads on Microsoft Azure, using Azure services such as Azure Synapse Analytics, Azure Data Lake Storage Gen2, Azure Stream Analytics, Azure Databricks, and others. The course focuses on common data engineering tasks such as orchestrating data transfer and transformation pipelines, working with data files in a data lake, creating and loading relational data warehouses, capturing and aggregating streams of real-time data, and tracking data assets and lineage.

JavaScript Essentials with jQuery provides an introduction to and experience working with the JavaScript programming language in the environment it's used in the most: the browser.

For professionals new to business analysis roles and responsibilities within their organization, this course will provide you with not only the preparation you will need to pass IIBA’s Entry Certificate in Business Analysis (ECBA) exam, but also a foundation for a career in business analysis. Participants will learn invaluable tips and tricks needed to pass the ECBA exam. This course follows IIBAs ECBA exam blueprint based on the BABOK® Guide v.3.0. This course satisfies the 21 hours of formal education required to sit for the ECBA exam. We are excited to introduce a special add-on bundle to enhance your learning experience with our IBA certification courses. This unique bundle includes a 1-year membership, providing access to exclusive resources and benefits, coupled with an extraordinary 30% discount on exam fees and applicable application fees. To benefit from this exclusive offer, we encourage you to reach out to your dedicated representative or contact us indicating your interest in taking advantage of this exclusive offer.

In this 5-day course, students will learn the basics of computer programming through the use of Microsoft Visual Studio 2022 and the Visual C# and Visual Basic programming languages. The course assumes no prior programming experience and introduces the concepts needed to progress to the intermediate courses on programming, Programming in C#. The focus will be on core programming concepts such as computer storage, data types, decision structures, and repetition by using loops. The course also covers an introduction to object-oriented programming covering classes, encapsulation, inheritance, and polymorphism. Coverage is also included around exception handling, application security, performance, and memory management.

Design secure cloud solutions to data management with AWS Architecting. Learn how to design and build scalable solutions, as well as best practices and optimization recommendations with our AWS Architecting training courses.

Our AWS Developer training courses ensure you have the skills to succeed, both on the exam and in a professional environment. Learn how to configure SDKs and IDE toolkits and understand Deep Learning models.

Use this journey to develop your skills to build simple reports to complex reports, and learn how to create active reports which are available offline from the enterprise data source.

Use this journey to develop your skills in designing models using OLAP cubes, Dynamic Cubes, or relational data sources, and continue your development to design Scorecards.

Mainframe Application Developers create and support computer code used in the organization’s mainframe systems to perform business functions. This includes assisting with the design, coding, and testing of computer programs, analyzing and resolving programming issues, and supporting the business to ensure application programs work as required. Mainframe Application Developers are found in a variety of industries including but not limited to Health Care, Insurance, Retail, Transportation, etc.

System/Computer Operators oversee the systems ensuring all computers are running correctly. This role monitors and controls system console messages, processes and resolves job processing problems performs system backups, maintains peripheral devices, and performs disaster recovery procedures. This role commonly functions within a Data Center.

Systems Programmers program computer system software, including, but not limited to installing and maintaining the system software, managing the installation, performing overall maintenance, tuning, and resolving problems regarding the operating system. The systems programmer provides software and software platforms and administers IBM Mainframes.

ITIL® 4 Foundation introduces the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the ITIL® 4 guidance.

Get an introduction to the key principles of service strategy, and learn about the service strategy processes. Discover the importance of governance and related frameworks, and examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.

With LearnQuest's Core Java Curriculum, you'll build your core java skills including Micro Services, REST, and database access. Then you can choose the Spring Framework and/or Web Development Learning Journeys to continue building your skills.