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Foundations of Customer Service

As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.
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Microsoft Power BI Data Analysis Professional

As technology progresses and becomes more interwoven with our businesses and lives, more data is collected about business and personal activities. This era of ''big data'' has exploded due to the rise of cloud computing, which provides an abundance of computational power and storage, allowing organizations of all sorts to capture and store data. Leveraging that data effectively can provide timely insights and competitive advantage. The creation of data-backed visualizations is a key way data scientists, or any professional, can explore, analyze, and report insights and trends from data. Microsoft® Power BI® software is designed for this purpose. Power BI was built to connect to a wide range of data sources, and allows users to quickly create visualizations of connected data to gain insights, show trends, and create reports. Power BI's data connection capabilities and visualization features go far beyond those that can be found in spreadsheets, allowing users to create compelling and interactive worksheets, dashboards, and stories that bring data to life and turn data into thoughtful action.
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AZ-2008 DevOps Foundations: The Core Principles and Practices

Explore DevOps practices using GitHub. Your development and operations teams will experience improved collaboration, agility, continuous integration, continuous delivery, automation, and operational excellence throughout all phases of the application lifecycle.
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Power BI for Data-driven Decision Makers

As data acquisition, access, analysis, and reporting are interwoven with our businesses and lives, more and more data is collected about business and personal activities. This abundance of data and the computing power to analyze it has increased the use of data analysis and data visualization across a broad range of job roles. Decision makers of all types, including managers and executives, must interact with, interpret, and develop reports based on data and analysis provided to them. Microsoft Power BI software is designed for data analysis and the creation of visualizations. Data analysts prepare data, perform initial analysis, and create visualizations that are then passed to business data decision makers. These decision makers can use Power BI's tools to explore the data, perform further analysis to find new insights, make decisions, and create customized reports to share their findings.
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The Art of Effective Presentations

Whether speaking publicly or to a specific audience, your ability to build, develop and deliver a purposeful presentation is key to being able to convey your message and achieve your desired results. From open to close, it is crucial to learn the tools necessary to maintain engagement and to organize ideas to create coherent and convincing oral presentations. In this course, you will learn strategies to structure and develop presentation content focused on audience need and key points, identifying the areas in which you are most polished, as well as picking up hints and tips to address any gaps. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
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Designing Microsoft Azure Infrastructure Solutions (AZ-305T00)

Course topics cover governance, compute, application architecture, storage, data integration, authentication, networks, business continuity, and migrations. The course combines lecture with case studies to demonstrate basic architect design principles.
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Implementing Cisco Enterprise Advanced Routing and Services (ENARSI)

The Implementing Cisco Enterprise Advanced Routing and Services (ENARSI) gives you the knowledge you need to install, configure, operate, and troubleshoot an enterprise network. This course covers advanced routing and infrastructure technologies, expanding on the topics covered in the Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) course. This course helps prepare you to take the exam, 300-410 Implementing Cisco® Enterprise Advanced Routing and Services (ENARSI), which leads to the new CCNP® Enterprise and Cisco Certified Specialist – Enterprise Advanced Infrastructure Implementation certifications.
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Data Engineering on Microsoft Azure

In this course, the student will learn how to implement and manage data engineering workloads on Microsoft Azure, using Azure services such as Azure Synapse Analytics, Azure Data Lake Storage Gen2, Azure Stream Analytics, Azure Databricks, and others. The course focuses on common data engineering tasks such as orchestrating data transfer and transformation pipelines, working with data files in a data lake, creating and loading relational data warehouses, capturing and aggregating streams of real-time data, and tracking data assets and lineage.
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Evolving into the Manager Role

In this course, students will learn how to confidently acquire and build these skills through relevant discussions, team and individual activities. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
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PMI Talent Triangle® Workshop Bundle for PDUs

Every day, employers are asking more of their project managers to drive innovation and success at their companies. Possessing the core skills of project management is no longer enough. Project managers now need business and leadership skills as well. Project Management Institute Project Management Institute (PMI)® defines this combination of skills as the PMI Talent Triangle. Fulfilling the requirements of the triangle can seem confusing and complicated—but it doesn't have to be. We have created a 3-day virtual course, covering leadership, business, and technical topics to make the PMI Talent Triangle easy. Our content experts will provide you with everything you need to grow your project management core competencies while providing the necessary hours in each area to meet the PMI Talent Triangle PDU requirements. This series of classes contains topics specifically selected for project management development and is consistent with the skills described in the PMI Talent Triangle. At the end of this course, you will have the necessary skills and hours to satisfy the PMI Talent Triangle requirements. This course bundle has been approved by PMI for 24 PDUs: 8 PDUs in alignment to Ways of Working (Technical); 8 PDUs in alignment to Power Skills (Leadership); 8 PDUs in alignment to Business Acumen (Strategic and Business Management)
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Learning Journeys

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AWS Architect

Design secure cloud solutions to data management with AWS Architecting. Learn how to design and build scalable solutions, as well as best practices and optimization recommendations with our AWS Architecting training courses.
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AWS Developer

Our AWS Developer training courses ensure you have the skills to succeed, both on the exam and in a professional environment. Learn how to configure SDKs and IDE toolkits and understand Deep Learning models.
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IBM Cognos Analytics Author

Use this journey to develop your skills to build simple reports to complex reports, and learn how to create active reports which are available offline from the enterprise data source.
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IBM Cognos Analytics Modeler/Developer

Use this journey to develop your skills in designing models using OLAP cubes, Dynamic Cubes, or relational data sources, and continue your development to design Scorecards.
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IBM Mainframe Application Developer

Mainframe Application Developers create and support computer code used in the organization’s mainframe systems to perform business functions. This includes assisting with the design, coding, and testing of computer programs, analyzing and resolving programming issues, and supporting the business to ensure application programs work as required. Mainframe Application Developers are found in a variety of industries including but not limited to Health Care, Insurance, Retail, Transportation, etc.
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IBM z/OS System Operator

System/Computer Operators oversee the systems ensuring all computers are running correctly. This role monitors and controls system console messages, processes and resolves job processing problems performs system backups, maintains peripheral devices, and performs disaster recovery procedures. This role commonly functions within a Data Center.
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IBM z/OS System Programmer

Systems Programmers program computer system software, including, but not limited to installing and maintaining the system software, managing the installation, performing overall maintenance, tuning, and resolving problems regarding the operating system. The systems programmer provides software and software platforms and administers IBM Mainframes.
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ITIL Foundations

ITIL® 4 Foundation introduces the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the ITIL® 4 guidance.
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ITIL Intermediate

Get an introduction to the key principles of service strategy, and learn about the service strategy processes. Discover the importance of governance and related frameworks, and examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.
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Java - Core

With LearnQuest's Core Java Curriculum, you'll build your core java skills including Micro Services, REST, and database access. Then you can choose the Spring Framework and/or Web Development Learning Journeys to continue building your skills.
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On-Demand IT Training Subscriptions

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  • AWS Training Pass

    AWS Training Pass

    Take advantage of flexible training options with the AWS Training Pass.
    Get Authorized AWS Training for a full year and cover all of your AWS Training requirements.

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  • AWS Skill Builder Team Subscription

    AWS Skill Builder Team Subscription

    Accelerate your team's cloud skills with an AWS Skill Builder subscription from LearnQuest. 600+ courses, 150+ labs, game learning & more.

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  • Red Hat Learning Subscription

    Red Hat Learning Subscription

    The Red Hat Learning Subscription offers a catalog of on-demand content plus features like cloud-based labs, certification exams and early access content.

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Instructor-Led Virtual Training

Combine the benefits of Instructor-Led training effectively with the convenience of a virtual, online classroom.

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Get instructor-led training with lectures, demonstrations, and hands-on labs right in your organization's facility or in one of our own.

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Self-Paced Training

Learn in your own time and schedule. Combine the elements of classroom lectures and hands-on application of technology wherever you are.

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Custom Training

Meet your organization's specific business needs with one-of-a-kind training content and objectives reaching your learning goals.

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