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As we are performing another security upgrade, you may experience a short period
of connection failure between 15:30 & 16:00 US ET on Nov 2, 2023

Grow Your IT & Business Skills & Get Certified

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Providing Outstanding Customer Service

In today’s competitive marketplace, outstanding customer service is what sets you and your organization apart. Whether you're a seasoned customer service professional or just starting to build your customer service skills, delivering consistent, high-quality support is what drives customer satisfaction and builds lasting loyalty. It's the reason customers choose your brand over others and why they return again and again. But how do you improve customer interactions, deliver excellent customer experiences, and stay ahead of the curve in 2025? Through a blend of proven best practices, active listening, empathy, and problem-solving strategies, you can transform your approach to customer support and create real customer success. We offer private group training tailored to your organization’s specific challenges and schedule. Our courses are designed to enhance customer service skills while saving you time and money. Contact us to learn how we can help your team deliver exceptional customer service in today’s fast-paced business environment.
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Critical Facilitation Skills for Leaders

An effective leader harnesses the diverse strengths of the team to maximize performance. Successfully mastering critical facilitation skills and applying them deftly can drive these results. You will enhance your interpersonal competencies and observational abilities to deal effectively with disruptions and dysfunctions, and guide groups to reach consensus and exceed expectations. Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how. This course has been approved for 14 PDUs | 14 CDUs
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SharePoint - Advanced Site Owner (Modern Experience)

Microsoft® SharePoint®, in conjunction with the Microsoft 365™ productivity and office automation suite, provides tools to create and manage a corporate intranet, facilitate content sharing and collaboration, and enable users to create, access, store, and track documents and data in a central location. Users who already have experience as SharePoint site members and owners may be ready to move on to more advanced site-building tasks such as using custom site templates, custom themes, applying advanced permissions settings, improving security, and preparing sites to support governance and compliance. Advanced site builders may be ready to undertake more advanced site management tasks, working in conjunction with their SharePoint Administrator to create and use custom site templates, term sets and metadata, manage information governance and compliance, and get deeper into SharePoint security configuration. This course focuses on these advanced site-building and administration tasks.
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Streamlining Your Daily Workflow

How do we actually maximize the time in our day? We always hear the phrase: You can't buy more time. With this course, you will learn how to proactively build in time to find more time in your day to be productive, effective, and efficient in your daily workflow. This includes your email management, time audits, understanding your working style, and building in automation into your daily practice. This course has been approved for 7 PDUs | 7 CDUs
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Mastering Microsoft Copilot for Microsoft Outlook

Dive deep into the world of Microsoft Copilot and how it can maximize your efficiency when using Microsoft Outlook. Participants will delve into the advanced features of Microsoft Copilot, learning how to streamline their workflow and optimize their use of Microsoft Outlook. Through hands-on exercises and expert-led instruction, attendees will gain practical experience and confidence in leveraging Microsoft Copilot to its fullest potential.
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NIST Cybersecurity Framework 800-53 Practitioner Certification Training

The NIST Cybersecurity Professional 800-53 Specialist looks at the impact of adapting a principled approach to enterprise risk management framework to better support cybersecurity decisions within the context of the NIST 800-53 informative reference. It guides students on the best approach to adapt, implement, and operate (AIO) a comprehensive cybersecurity program that integrates into existing organizational capabilities incorporating NIST 800-53. Study includes lectures, informative supplemental reference materials, workshops, and a formal examination - workshops are a critical aspect of the course and develop examinable material. Accredited through APMG International, certified in the UK by the National Cyber Security Centre (NCSC) and listed as qualified cyber training by Department of Homeland Security Cybersecurity and Infrastructure Security Agency (DHS CISA) in the US, the NIST Cyber Security Professional training program teaches individuals and organizations how to engineer, operationalize and continually improve a NIST Cyber Security Framework (NIST-CSF) Program.
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Adobe Captivate 2019 - Beyond The Essentials

A course that teaches the higher-end, more advanced functionality of Adobe Captivate 2019.
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SharePoint - Site Basics (Modern Experience)

In many professional environments, people work collaboratively in teams. Information technology and applications facilitate this by enabling people to easily share, access, edit, and save information. Microsoft® SharePoint® is a platform specifically designed to facilitate communication and collaboration, enabling people to use familiar applications and web-based tools to create, access, store, and track documents and data in a central location. In this course, you will use SharePoint to access, store, share, and collaborate with information and documents.
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OneNote

This course provides a way for students to create and collect their notes. This course will introduce students to using OneNote notebooks to store a variety of content in an organized way, access the content from anywhere, and also share it.
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Project - Part 2

This course empowers you with the advanced knowledge and skills you need to update a project plan in Project during the execution, monitoring, and controlling phases of a project. In other words, once your project plan is approved by the project sponsor, this course will enable you to manage the project so that it is completed on time, within budget, and according to scope.
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Learning Journeys

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AWS Architect

Design secure cloud solutions to data management with AWS Architecting. Learn how to design and build scalable solutions, as well as best practices and optimization recommendations with our AWS Architecting training courses.
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AWS Developer

Our AWS Developer training courses ensure you have the skills to succeed, both on the exam and in a professional environment. Learn how to configure SDKs and IDE toolkits and understand Deep Learning models.
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IBM Cognos Analytics Author

Use this journey to develop your skills to build simple reports to complex reports, and learn how to create active reports which are available offline from the enterprise data source.
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IBM Cognos Analytics Modeler/Developer

Use this journey to develop your skills in designing models using OLAP cubes, Dynamic Cubes, or relational data sources, and continue your development to design Scorecards.
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IBM Mainframe Application Developer

Mainframe Application Developers create and support computer code used in the organization’s mainframe systems to perform business functions. This includes assisting with the design, coding, and testing of computer programs, analyzing and resolving programming issues, and supporting the business to ensure application programs work as required. Mainframe Application Developers are found in a variety of industries including but not limited to Health Care, Insurance, Retail, Transportation, etc.
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IBM z/OS System Operator

System/Computer Operators oversee the systems ensuring all computers are running correctly. This role monitors and controls system console messages, processes and resolves job processing problems performs system backups, maintains peripheral devices, and performs disaster recovery procedures. This role commonly functions within a Data Center.
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IBM z/OS System Programmer

Systems Programmers program computer system software, including, but not limited to installing and maintaining the system software, managing the installation, performing overall maintenance, tuning, and resolving problems regarding the operating system. The systems programmer provides software and software platforms and administers IBM Mainframes.
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ITIL Foundations

ITIL® 4 Foundation introduces the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the ITIL® 4 guidance.
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ITIL Intermediate

Get an introduction to the key principles of service strategy, and learn about the service strategy processes. Discover the importance of governance and related frameworks, and examine implementation considerations and approaches, including organizational design, the role of technology, and service automation.
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Java - Core

With LearnQuest's Core Java Curriculum, you'll build your core java skills including Micro Services, REST, and database access. Then you can choose the Spring Framework and/or Web Development Learning Journeys to continue building your skills.
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On-Demand IT Training Subscriptions

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    AWS Training Pass

    Take advantage of flexible training options with the AWS Training Pass.
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  • IBM Digital Learning Subscription

    IBM Digital Learning Subscription

    Gain unlimited access to a vast digital library and benefit from tailored instructional training.

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  • AWS Skill Builder Team Subscription

    AWS Skill Builder Team Subscription

    Accelerate your team's cloud skills with an AWS Skill Builder subscription from LearnQuest. 600+ courses, 150+ labs, game learning & more.

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  • Red Hat Learning Subscription

    Red Hat Learning Subscription

    The Red Hat Learning Subscription offers a catalog of on-demand content plus features like cloud-based labs, certification exams and early access content.

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The Flexible Training Pass to Build a Foundation of Skills

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Flexible Training Options That Fit Your Needs

Instructor-Led Virtual Training

Combine the benefits of Instructor-Led training effectively with the convenience of a virtual, online classroom.

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Self-Paced Training

Learn in your own time and schedule. Combine the elements of classroom lectures and hands-on application of technology wherever you are.

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Custom Training

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