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Client Relationship Management
Duration
1
Course
ITMG-273
Available Formats
Classroom Training, Online Training
Course Description
Overview
This Client Relationship Management course is designed to provide students with the concepts, tools and best practices needed to increase their business acumen, enhance the value they provide to their internal clients, accelerate their career advancement and help maximize overall effectiveness.Objectives
Upon completion of the Client Relationship Management course, students will be able to:
- Use the SERVE consulting methodology
- Build client trust and long-term relationships
- Develop a strong professional reputation
- Define strategies to maximize both client satisfaction and consulting revenue
- Apply novel approaches to communicate with internal clients and others
Audience
- Professional of all levels and job types
Prerequisites
-
None
Topics
- Consulting as a Profession Discipline
- Consultant and Client Goals
- Project Revenue Maximization
- Scope Creep and Work Modifications
- Five Step Consulting Model : SERVE©
- S - Setting Up a Relationship
- E - Establishing Needs
- R - Recommending Solutions
- V - Value in Objections
- E - Executing - Next Steps
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Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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