title
Please take a moment to fill out this form. We will get back to you as soon as possible.
All fields marked with an asterisk (*) are mandatory.
Conflict Resolution and Difficult Conversations
Duration
1 Day
Course
ITMG-248
Available Formats
Classroom Training, Online Training
Course Description
Overview
This Conflict Resolution and Difficult Conversations course is designed to provide students with an understanding of how to, avoid and resolve conflict. It also includes conversational tips and techniques on how to properly prepare for difficult conversations using the ALERT process, to maximize conversational effectiveness.Objectives
Upon completion of the Conflict Resolution and Difficult Conversations course, students will be able to:
- Understand conflict sources, dynamics, and resolution
- Use key conflict resolution strategies to reduce or end conflict
- Employ a seven-step conflict resolution process
- Use the ALERT Difficult Conversational Process
Audience
- Professional of all levels and job type
Prerequisites
-
None
Topics
Initial Thoughts and Vocabulary
- The typology of conflict
- Types of conflict
- The Conflict Spiral
- ERIC, VASE and Special Question Types
- Rationale and action
- Collaboration vs. compromising
- Techniques to establish positive dialog
- Defining a workable solution
- Dealing with and defusing high emotions
- A seven-step process moving from defining the issues at hand, through resolution, and ending with ways prevent future conflicts
- General Ground Rules
- Constructive Feedback
- Question Restatement
- Addressing Employee Responses
- Action / Reaction(s)
- Ways to Say ‘No’
- Use and Observation of Body Language
- Value of Storytelling
- Defining Your Goals, Risks and Results
- Time, Location and Venue
- Orchestrating the Listening Framework
Related Courses
-
Effective Time Management (Second Edition)
OLEK-110- Duration: 1 Day
- Delivery Format: Classroom Training, Online Training
- Price: 585.00 USD
-
Practical Leadership
OLEK-150- Duration: 1 Day
- Delivery Format: Classroom Training, Online Training
- Price: 585.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
Course Added To Shopping Cart
bla
bla
bla
bla
bla
bla
Self-Paced Training Terms & Conditions
??spvc-wbt-warning??
Exam Terms & Conditions
??exam-warning??
??group-training-form-area??
??how-can-we-help-you-area??
??personalized-form-area??
??request-quote-area??
Sorry, there are no classes that meet your criteria.
Please contact us to schedule a class.
STOP! Before You Leave
Save 0% on this course!
Take advantage of our online-only offer & save 0% on any course !
Promo Code skip0 will be applied to your registration
Nothing yet
Purchase Information
??elearning-coursenumber?? ??coursename??
View Cart
title
Please take a moment to fill out this form. We will get back to you as soon as possible.
All fields marked with an asterisk (*) are mandatory.