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Effective Communication Using Emotional Intelligence
Duration
1 Day
Course
ITMG-244
Available Formats
Classroom Training, Online Training
Course Description
Overview
This Effective Communication Using Emotional Intelligence course is specifically designed to enhance the student’s ability to communicate with others by expanding their knowledge in communication techniques, concepts, and best practices.Objectives
Upon completion of the Effective Communication Using Emotional Intelligence course, students will be able to:
- To have an understanding Emotional Intelligence concepts
- To have working knowledge of question types and techniques
- To maximize the value of personal and professional interactions having general communications techniques needed
- Use emotional intelligence concepts to their professional advantage
- Use structured questioning techniques to fact finding and other workplace-related discussions
- Apply structured listening techniques to gain deeper understanding of problems and issues
Audience
- Professional of all levels and job type
Prerequisites
-
None
Topics
Emotional intelligence
- Why EQ, not EI?
- Self Awareness and Self Management
- Social Awareness and Relationship Management
- Driver
- Expressive
- Analytical
- Amiable
- Closed, Open and High Yield
- Accuracy, Clarification, Completeness, Relevance, etc.
- Traditional Topology
- Caring Topology
- Action, Informational, etc.
- Understanding of the three basic types
- First impressions – The First Ten Seconds
- Barriers to Building Rapport
- 20 Techniques That Build Rapport
- Person, Topic, Delivery, and Setting
- 12 Tips and Techniques to Speak with Authority
- Your Written Legacy
- 12 Tips When Writing Emails
- 5 Ways to Enhance Your Email Efficiency
- Using Body Language as a Communication Tool
- Observing Others
- When Others Observe You
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Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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title
Please take a moment to fill out this form. We will get back to you as soon as possible.
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