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Effective Communication Using Emotional Intelligence
AWS Training Pass
Take advantage of flexible training options with the AWS Training Pass and get Authorized AWS Training for a full year.
OverviewThis Effective Communication Using Emotional Intelligence course is specifically designed to enhance the student’s ability to communicate with others by expanding their knowledge in communication techniques, concepts, and best practices.
- To have an understanding Emotional Intelligence concepts
- To have working knowledge of question types and techniques
- To maximize the value of personal and professional interactions having general communications techniques needed
- Use emotional intelligence concepts to their professional advantage
- Use structured questioning techniques to fact finding and other workplace-related discussions
- Apply structured listening techniques to gain deeper understanding of problems and issues
- Professional of all levels and job type
- Why EQ, not EI?
- Self Awareness and Self Management
- Social Awareness and Relationship Management
- Closed, Open and High Yield
- Accuracy, Clarification, Completeness, Relevance, etc.
- Traditional Topology
- Caring Topology
- Action, Informational, etc.
- Understanding of the three basic types
- First impressions – The First Ten Seconds
- Barriers to Building Rapport
- 20 Techniques That Build Rapport
- Person, Topic, Delivery, and Setting
- 12 Tips and Techniques to Speak with Authority
- Your Written Legacy
- 12 Tips When Writing Emails
- 5 Ways to Enhance Your Email Efficiency
- Using Body Language as a Communication Tool
- Observing Others
- When Others Observe You
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
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