Managing Virtual Teams

Upon completion of the Understanding and Leading Change course, students will be able to:

• Apply the key concepts, methodologies, and techniques needed to maximize virtual team’s effectiveness
• Design a communication process that facilitates team member connection, motivation and engagement
• Identify the needs virtual of virtual team member, with the goal of maximizing team engagement and professional effectiveness
• Identify country-specific idiosyncrasies of virtual team member

• All supervisors, managers, project managers and executives leading virtual teams

1. Virtual Team Challenges

• Basic challenges for all virtual teams
• Challenges magnified by: time zone, cultural differences and International context

2. Team Communication Assessment and Debrief

• Comparing co-located and virtual team differences

3. Virtual Team Profile

• Interdependency
• Status
• Composition

4. General Team Communication

• Building trust
• Setting the rules of engagement
• Defining team expectations

5. Using Virtual Technologies

• Synchronous communication tools
• Asynchronous communication tools

6. Virtual Meeting Tips and Best Practices 7. Cultural Intelligence and Team Building

• Value of diversity in the workplace
• Business ethics and practices

8. Global cultures, verbal communication, and etiquette 9. Virtual team building Activities 10. Home Office Productivity Factors 11. Appendix 1: Home Office Productivity Tips 12. Appendix 2: Home Office Design Tips 13. Appendix 3: Video Cam Tips and Tricks 14. Appendix 4: Virtual Body Language 15. Appendix 5: The Hofstede Center Cultural Index