VMware Horizon 8: Virtual Desktop Troubleshooting

By the end of the course, you should be able to meet the following objectives:

• a structured approach to troubleshooting
• common issues that occur in a VMware Horizon environment
• key Horizon Connection Server features that are available as CLI options with the vdmadmin command
• the log locations for each VMware Horizon component
• procedures to diagnose and fix problems related to the creation and use of VMs and desktop pools
• the VMware Logon Monitor requirements
• how to optimize VMware Horizon Windows desktops
• how to troubleshoot problems related to instant clone VMs
• steps that you can follow to solve problems related to Horizon Client
• troubleshooting techniques for common client connection issues
• troubleshooting steps applicable to device redirection in VMware Horizon

New or junior administrators and operators; system managers accountable for staffing and training Horizon operators and administrators.
 

Customers attending this course should have, at a minimum, the following VMware infrastructure skills:
• VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
• a virtual machine console on VMware vCenter Server® and access the guest operating system
Attendees should also have the following Microsoft Windows system administration experience:
• Active Directory services, including DNS, DHCP, and time synchronization
• user activities by implementing Group Policy objects
• Windows systems to enable Remote Desktop Connections
• an ODBC connection to an SQL Server database

1 Course Introduction

• and course logistics
• objectives

2 Overview of Virtual Desktop and Application Virtualization Troubleshooting

• VMware Horizon architecture and supportability using VMware Documentation
• systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate information regarding the environment and problems
• the different approaches to take when a problem occurs and how to document them

3 Command-Line Tools and Backup Options

• key Horizon Connection Server features that are available as CLI options with the vdmadmin command
• and collect the log locations for each VMware Horizon component
• the VMware Horizon backup and restore and its benefits
• the Database reporting functionality and the steps to resolve inconsistencies

4 Troubleshooting Machines and Desktops

• the information available in the Help Desk Tool
• a variety of procedures to diagnose and fix problems that you encounter when you create and use machines and desktop pools
• procedures you can follow to diagnose and fix problems while creating and using Linux desktops

5 Horizon End User Performance and Optimization

• the VMware Logon Monitor requirements
• the VMware Logon Monitor configuration
• the VMware Logon Monitor metrics
• the advantages of image optimization
• how to optimize VMware Horizon Windows desktops

6 Troubleshooting Instant Clones

• how instant clones are created
• what gets logged when an instant clone is created
• the keywords to look for in logs when troubleshooting instant clones
• how to troubleshoot problems with instant clones

7 Troubleshooting Horizon Client

• steps that you can follow to solve problems related to Windows Horizon Client
• steps to solve problems related to Horizon Client for Linux
• steps that you can follow to solve problems related to Horizon HTML Access
• steps to solve problems related to Horizon Client for Mac

8 Troubleshooting Common Client Connection Issues

• the key ports in the Horizon environment
• how to troubleshoot black screen problems

9 Troubleshooting Device Redirection

• troubleshooting steps applicable to USB Redirection issue
• Nested RDSH Redirection