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VMware Horizon 8: Troubleshooting Bootcamp
Duration
5 Days
Course
VMW-EDU-HTB8-LV
Available Formats
Classroom Training, Online Training
Course Description
Overview
VMware Horizon 8: Troubleshooting Bootcamp is a five-day combination course of VMware Horizon 8: Virtual Desktop Troubleshooting & VMware Horizon 8: Infrastructure Troubleshooting. This training collection gives you the hands-on skills in resolving common issues that occur in a VMware Horizon® environment.You will engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by Tier 1 virtual desktop administrators and operators, as well as advanced knowledge, skills, and abilities to troubleshoot VMware Horizon 8 infrastructure. This workshop teaches the required skill and competence for troubleshooting Horizon Connection Server, Unified Access Gateway, protocols, connections, and certificates.
VMware Horizon 8 Troubleshooting bootcamp provides two challenge labs designed to present participants with virtual desktops and infrastructure issues that may arise in actual Horizon environments. The lab objective is to put into practice the contents covered during the training to create a working environment.
Objectives
By the end of the course, you should be able to meet the following objectives:
- a structured approach to troubleshooting
- common issues that occur in a Horizon environment
- key Horizon Connection Server features that are available as CLI options with the vdmadmin command
- the log locations for each VMware Horizon component
- procedures to diagnose and fix problems related to the creation and use of machines and desktop pools
- the VMware Logon Monitor requirements
- how to optimize VMware Horizon Windows desktops
- how to troubleshoot problems related to Instant cloned machines
- steps that you can follow to solve problems related to Horizon Client
- troubleshooting techniques for common client connection issues
- troubleshooting steps applicable to device redirection in Horizon
- Connection Server advanced configurations
- troubleshooting techniques for Connection Server common issues
- VMware Horizon 8 Connection Server logs
- UAG configuration and certificate issues
- troubleshooting steps for UAG common issues
- BLAST configuration verification using logs and settings
- BLAST optimization recommendations for different use cases
- VMware Horizon 8 Connections and how to troubleshoot related issues
- VMware Horizon 8 Certificates
- troubleshooting steps for VMware Horizon 8 certificates common issues
- Cloud Pod Architecture troubleshooting scenarios
- and fix problems in a VMware Horizon environment
Audience
Tier 1 system administrators, and integrators responsible for managing and maintaining VMware Horizon Infrastructure.
Prerequisites
-
Customers attending this course should have, at a minimum, the following VMware infrastructure skills:
- VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
- a virtual machine console on VMware vCenter Server® and access the guest operating system
- Active Directory services, including DNS, DHCP, and time synchronization
- user activities by implementing Group Policy objects
- Windows systems to enable Remote Desktop Connections
- an ODBC connection to an SQL Server database
Topics
1 Course Introduction
- and course logistics
- objectives
- VMware Horizon architecture and supportability using VMware Documentation
- systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate information regarding the environment and problems
- the different approaches to take when a problem occurs and how to document them
- key Horizon Connection Server features that are available as CLI options with the vdmadmin command
- and collect the log locations for each VMware Horizon component
- the VMware Horizon backup and restore and its benefits
- the Database reporting functionality and the steps to resolve inconsistencies
- the information captured in the Help Desk Tool
- the procedures to diagnose and fix problems encountered when creating or using machines and desktop pools
- procedures you can follow to diagnose and fix problems while creating and using Linux desktops
- the VMware Logon Monitor requirements
- the VMware Logon Monitor configuration
- the VMware Logon Monitor metrics
- the advantages of image optimization
- how to optimize VMware Horizon Windows desktops
- how instant clones are created
- what gets logged when an instant clone is created
- the keywords to look for in logs when troubleshooting instant clones
- how to troubleshoot problems with instant clones
- steps that you can follow to solve problems related to Windows Horizon Client
- steps to solve problems related to Horizon Client for Linux
- steps that you can follow to solve problems related to Horizon HTML Access
- steps to solve problems related to Horizon Client for Mac
- the key ports in the Horizon environment
- how to troubleshoot black screen problems
- troubleshooting steps applicable to USB Redirection issue
- Nested RDSH Redirection
- general troubleshooting techniques for Horizon Connection Server
- how to use logs to identify common Horizon Connection Server problems
- Active Directory (AD) Lightweight Directory Service (LDS) Replication
- Horizon Connection Server Replication common issues
- how to interpret Horizon Connection Server logs
- successful and unsuccessful logs from common infrastructure administration tasks
- and identify common UAG deployment issues
- how to monitor the health of a Unified Access Gateway deployment
- and Troubleshoot UAG certificate issues
- how to monitor, test, and troubleshoot network errors using tcpdump and curl
- general Unified Access Gateway troubleshooting methods
- BLAST Codecs and Encoder Switch settings
- how to verify BLAST configuration using logs and settings
- general BLAST optimization recommendations
- BLAST tuning recommendations that apply to WAN connections
- BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
- recommended tuning options to increase display protocol quality for all use cases and applications
- VMware Horizon connections
- the role of primary and secondary protocols in VMware Horizon connections
- HTML Client Access Connections
- Horizon Connections Load Balancing
- timeout settings, supported health monitoring string, and suitable Load balancer persistence values
- troubleshooting steps for failing Horizon Load Balancer connections
- the steps for troubleshooting VMware Horizon connections
- VMware Horizon certificate functions
- VMware Horizon certificate scenarios
- potential challenges related to certificates in VMware Horizon
- the troubleshooting approach to Horizon certificates issues
- Cloud Pod Architecture troubleshooting scenarios
Related Courses
-
VMware Horizon 8: Infrastructure Administration and Troubleshooting
VMW-EDU-HIAT8-LV- Duration: 5 Days
- Delivery Format: Classroom Training, Online Training
- Price: 1,546.00 EUR
-
VMware Horizon 8: Virtual Desktop Troubleshooting
VMW-EDU-HVDT8-LV- Duration: 2 Days
- Delivery Format: Classroom Training, Online Training
- Price: 678.00 EUR
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- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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