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BCS Modelling Business Processes
Course Description
Overview
On this BCS Modelling Business Processes course, you, the business analyst, are provided with the framework, skills and techniques you need to enable you to successfully model business processes and deliver process improvements. As with all practitioner courses, you’ll use a realistic case study to practise the key techniques learned, including modelling an organisation, analysing tasks and managing and measuring processes.We’ll also cover other important, related issues such as human performance and process measurement, as well as theoretical concepts that are supported by detailed case studies. It’s the perfect opportunity for you to apply your knowledge to both AS-IS and TO-BE process models.
Objectives
Audience
Topics
- The business environment
- Types of customer
- Value chain analysis and value propositions
- ‘As is’ business process models
- Business events and business rules
- Timescales
- Identifying tasks
- Documenting tasks
- Defining steps in the task
- Decisions and business rules
- Support required
- Standards
- Skill requirements
- Feedback and consequences
- Organisation vs. customer expectations
- Customer value expectations
- Departmental and process measures
- ‘To be’ business process models
- Process problems:
- Process disconnects
- Handoffs and delays
- Lack of IT support
- Process redesign patterns
- Re-engineering
- Simplification
- Value-added
- Automation
- Organisation design
- People issues
- Procedure design
- Managing change
- Defining IT requirements from process models
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Self-Paced Training Info
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- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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