BCS Practitioner Specialist in Benefits Management and Business Acceptance

The course reinforces theoretical concepts by using realistic, practical case studies, from which you will gain experience of applying benefits management and business acceptance techniques.

The course is designed for people who have successfully passed the required four written examinations that lead to the BCS International Diploma in Business Analysis and who are now ready to take the final, oral, examination for the Diploma.

This classroom-based course reviews the related topics of business acceptance – making sure that a delivered information system meets its requirements – and benefits management – ensuring that the business benefits of a project are achieved.

• Rationale for benefits management and business acceptance
• Lifecycle for business change
• The role and importance of benefits management
• The role and importance of business acceptance
• • Drivers for business change
  • The business change lifecycleInternal and external drivers
  • CSFs and KPIs
  • Value propositions and the value chain
  • Options for business change
  • • The business case
    • Structure and content of the business case
    • Categories of business benefit
    • Measuring benefits
    • Quantifying benefits
    • Making the financial case
    • Identifying and quantifying costs
    • Investment Appraisal
    • Payback
    • Discounted cash flow/Net present value
    • Internal rate of return
    • Planning for benefits management
    • Benefit owners
    • The benefits plan
    • Benefit profiles
    • The benefits dependency framework
    User acceptance testing – testing for business acceptance
    • usiness acceptance in the ‘V’ model
    • Principles and vocabulary of testing
    • Testing roles and responsibilities
    • The test process
    • Functional and non-functional testing
    • Test documentation
    • Test design techniques
    • Activity diagrams
    • Decision tables
    • Decision trees
    • State machine diagrams
    • Test planning, monitoring and control
    • Progress monitoring and control
    • Incident management
    • Confirmation testing
    • Benefits management reviews
    • Gateways – scheduled and unscheduled reviews
    • Assessing the impact of change
    • Implementing business changes
    • Impact on people and evolving attitudes to change
    • Planning the implementation
    • Implementation strategies
    • Training/learning approaches
    • Lewin’s model of change
    • Delivering business benefits
    • Embedding business changes
    • Lifecycle for benefits management
    • Project and benefits reviews
    • Disaggregating benefits
    • Fragmentation of benefits
    • Identifying and evaluating further benefits