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Problem Solving Skills
Duration
1 Day
Course
OLEK-140
Available Formats
Classroom Training, Online Training
Course Description
Overview
Problem-Solving Skills (Second Edition) focuses on eliminating corporate problems. Approaches to problem solving are defined, along with traits of good problem solvers and the company cultures that influence them. The course focuses on the three phases of problem solving and breaks each phase into steps. Strategies are provided for individual problem solvers and problem-solving teams.Objectives
Upon completion of the Problem Solving Skills course, students will be able to:
- Identify problem-solving principles and barriers.
- Describe the impact of corporate culture on problem solving.
- Analyze a problem to approach it effectively.
- Generate potential solutions using creative and logical processes.
- Carry out and evaluate your solution.
- Build problem-solving teams through effective leadership.
Audience
This course is intended for business professionals or managers who would like to learn problem-solving techniques for a corporate environment.
Prerequisites
-
To ensure your success, we recommend you have some level of work experience in any of a variety of organizational settings. You should also have general end-user computer and Internet skills. You may wish to take one of the courses or have equivalent knowledge:
- Using Microsoft® Windows® 10
- Microsoft® Office 365® Online (with Skype® for Business)
Topics
Lesson 1: Problem-Solving Basics
- Topic A: Identify Problem-Solving Opportunities
- Topic B: Determine a Problem-Solving Approach
- Topic A: Develop Traits of Problem Solvers
- Topic B: Utilize Problem-Solving Cultures
- Topic C: Overview of the Problem-Solving Process
- Topic A: Identify the Problem
- Topic B: Analyze the Problem
- Topic A: Generate Solution Options
- Topic B: Choose the Best Solution
- Topic A: Sell Your Solution
- Topic B: Implement the Chosen Solution
- Topic C: Evaluate the Implemented Solution
- Topic A: Build Positive Group Dynamics
- Topic B: Lead a Problem-Solving Team
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Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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title
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