Managing Conflict (Second Edition)

In this course, you will identify the sources of conflict and how to manage conflict effectively. You will: Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict. Analyze conflict by assessing the situation and identifying the source of the conflict. Utilize effective communication techniques to manage conflict in a proactive manner. Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution.
 

This course is intended for any business professional who encounters conflict in the workplace.
 

To ensure your success, we recommend you have some level of work experience in any of a variety of organizational settings, and general end-user computer and Internet skills. You may wish to take either of the following Logical Operation courses or have equivalent knowledge: Using Microsoft® Windows® 10 Microsoft® Office Word® 2016: Part 1 (Desktop/Office 365®)
 

Lesson 1: Recognizing the Impact of Conflict Topic A: Identify Your Personal Reaction to Conflict Topic B: Develop a Healthy Attitude Toward Conflict Lesson 2: Analyzing Conflict Topic A: Assess the Situation Topic B: Identify the Source of the Conflict Lesson 3: Dealing with Conflict Topic A: Listen Actively Topic B: Communicate Effectively Topic C: Respond to Negative Tactics Topic D: Avoid Conflict Escalation Lesson 4: Resolving Conflict Topic A: Evaluate Approaches to Conflict Resolution Topic B: Determine the Best Solution Topic C: Implement an Action Plan