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Microsoft Dynamics 365 for Sales
Course Description
Overview
This course has been updated to the October 2020 Release Wave 2 of Microsoft Dynamics 365 and the Power Platform.This course provides students with a detailed hands-on experience of the Sales features of Microsoft Dynamics 365.
Attendees of this course will gain an in-depth understanding into Lead and Opportunity management, working with the Sales Order Process, the Product Catalog, Quotes, Orders and Invoices.
Sales Insights, Sales Data Analysis, AI features, Sales Reports, Playbooks Charts and Dashboards are also presented.
Objectives
- Navigate and explore the Sales Hub in Dynamics 365
- Understand the features and tools that exist in Microsoft Dynamics 365 for SR’s and Sales Managers
- Be familiar with the stages of the Sales Order Process in Microsoft Dynamics 365
- Understand the fundamentals of Lead and Opportunity Management. Be able to track, manage, qualify Leads and convert to Opportunities and related customer records in Microsoft Dynamics 365
- Know how to disqualify and cancel Leads, and convert Activity records to Leads and Opportunities
- Understand how to collaborate on Opportunities with other SR’s and close Opportunity records as Won and Lost
- Be able to track Competitors and Stakeholders
- Add Products and Write-In Products to Opportunities
- Build and maintain a repository of Products, Product Bundles and Product Families in the Product Catalog
- Configure Unit Groups, Price Lists and Discount Lists
- Work with Product Properties and view a Product Hierarchy
- Create Quotes and add Products
- Work with the Sales Order Process to convert Quotes to Orders and Invoices
- Fulfill Orders and manage Invoice payments
- Explore the Sales Reports and create a custom Sales Report using the Reporting Wizard in Microsoft Dynamics 365
- Understand the significance of Sales Goal Management and Metrics in Microsoft Dynamics 365
- Explore the Sales Charts and Dashboards and create a custom Sales Dashboard in Microsoft Dynamics 365
- Configure Sales Insights and understand the Artificial Intelligence features of the Sales Hub
- Configure and implement Playbooks to help aid the Sales Process
Prerequisites
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Students should have an existing working knowledge of either Microsoft Dynamics 365 or Microsoft Dynamics CRM. As a minimum, students should attend the prerequisite course ‘Introduction to Microsoft Dynamics 365.
Topics
- Sales Order Process Scenarios
- An Introduction to Sales in Dynamics 365
- The Dynamics 365 Platform
- Dynamics 365 Sales Fundamentals
- Security Considerations
- Where to get Help
- Further Reading and Resources
- Explore the Sales features in Dynamics 365
- The Lead Management Process
- Working with Lead Records
- Working with the Lead Form
- Lead Assignment
- Leads and Activities
- Qualifying a Lead
- Disqualifying a Lead
- Create a Lead record
- Update a Lead record
- Qualify a Lead to an Opportunity record
- Disqualify a Lead record
- Convert an Email activity to a Lead record
- Introduction to Opportunities
- The Opportunity Views
- The Opportunity Form
- Opportunity Sales Process
- Closing an Opportunity
- Resolution Activities
- Working on Opportunities
- Closing an Opportunity as Lost
- Closing an Opportunity as Won
- Introduction to the Product Catalog
- Adding Products
- Configuring Unit Groups
- Price Lists and Price List Items
- Product Properties, Bundles and Families
- Configure Unit Groups
- Add a Product
- Create and Configure a Price List
- Clone a Product
- Create a Product Bundle
- Create a Product Family
- Introduction to Order Processing
- Adding Products to an Opportunity
- Working with Quotes
- Working with Orders
- Working with Invoices
- Add Products to an Opportunity
- Add a Quote to an Opportunity
- Convert a Quote to an Order and Invoice
- Introduction to Sales Analysis in Dynamics 365
- The Sales Reports
- The Reporting Wizard
- Working with Sales Charts
- Working with Sales Dashboards
- Working with Sales Goals and Metrics
- Working with Sales Insights and Sales AI
- Exploring the Sales Pipeline Report
- Exploring the Quote Report
- Create Goals for the Sales Team
- Create a Personal View
- View Sales Goals and Chart
- Explore the Lead and Opportunity Charts
- Create a custom Sales Chart
- Explore the Sales Dashboards
- Create a custom Sales Dashboard
- Setting up Sales Insights
- Configure Sales Insights Settings
- Configure and use Playbooks
- Create a Playbook Template
- Apply a Sales Playbook to an Opportunity
- Update and Complete a Playbook
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Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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