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Create and manage journeys with Dynamics 365 Customer Insights
Duration
1
Course
MOC-MB-7005
Available Formats
Classroom Training, Online Training
Course Description
Overview
In this course, students will learn how to create and manage journeys with Dynamics 365 Customer Insights - Journeys. Concepts include creating the journey start, configuring the journey actions, configuring journey settings, excluding contacts from the journey, and managing the journey.Objectives
In this module, you'll:
- Manage segments in real-time journeys.
- Work with triggers in real-time journeys.
- Create a journey.
- Set a business goal and measure progress through a journey.
- Determine when to use attribute versus if/then branches.
- Use an A/B test within the customer journey.
- Use AI-driven, run-time channel optimization.
- Raise triggers from a journey to run another journey or Power Automate flow.
Audience
Students in this course should be familiar with Dynamics 365 Customer Insights and have an interest in running marketing campaigns and basic marketing principles.
Prerequisites
-
Basic understanding of the Microsoft Dynamics 365 Customer Insights - Journeys app
Topics
- Introduction
- Create and manage segments
- Work with triggers
- Create a journey
- Add messages to the journey
- Add activities to the journey
- Add other elements to the journey
- Publish journeys
- Check your knowledge
- Summary
Related Courses
-
Microsoft 365 Fundamentals
MOC-MS-900T01- Duration: 1 Day
- Delivery Format: Classroom Training, Online Training
- Price: 595.00 USD
-
Microsoft Dynamics 365 Finance
MOC-MB-310T00- Duration: 4 Days
- Delivery Format: Classroom Training, Online Training
- Price: 2,380.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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title
Please take a moment to fill out this form. We will get back to you as soon as possible.
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