Effective Communication in a Virtual Workplace

Upon completion of the Interpersonal Communication in a Virtual World course, students will be able to:

• Use emotional intelligence concepts to their professional advantage
• Strategically select the best communication medium when working virtually
• Use structured questioning techniques to fact finding and other workplace-related discussions
• Apply structured listening techniques to gain deeper understanding of problems and issues
• Maximize the value of personal and professional interactions

• Professional of all levels and job type

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1. Emotional intelligence

• Self-awareness and self-management
• Social awareness and relationship management

2. Merrill & Reid Social Styles

• Driver
• Expressive
• Analytical
• Amiable

3. Question Types

• Closed, open and high yield questions

4. Question Usages/Purposes

• Accuracy, clarification, completeness, relevance, etc.

5. Active Listening

• Traditional active listening topology
• Caring-based listening topology

6. Virtual communication types and effectiveness

• Written
• Phone
• Video

7. Listening Styles

• Action, informational, etc.

8. Virtual Technology Best Practices

• Synchronous communication tools
• Asynchronous communication tools

9. Visual, Auditory, and Kinesthetic (VAK) Communications

• Understanding how to use VAK to your professional advantage

10. Building Rapport

• First impressions: the first ten seconds
• Barriers to Building Rapport
• Techniques that build rapport

11. Problem Solving Listening Framework

• Person, topic, delivery, and setting

12. Speaking with Authority

• Tips and techniques to speak with authority

13. Email Communications

• Your written legacy
• Tips When Writing Emails
• Ways to enhance your email efficiency

14. Body Language

• Using body language as a communication tool
• Observing others
• When others observe you