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Consulting Skills for IT Professionals

Price
765 USD
1 Day
ITMG-251
Classroom Training, Online Training
Other

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  • Date: 13-Sep-2024
    Time: 9AM - 5PM US Eastern
    Location: Virtual
    Language: English
    Delivered by: LearnQuest
    Price: 765 USD
  • Date: 8-Nov-2024
    Time: 9AM - 5PM US Eastern
    Location: Virtual
    Language: English
    Delivered by: LearnQuest
    Price: 765 USD
  • Date: 3-Jan-2025
    Time: 9AM - 5PM US Eastern
    Location: Virtual
    Language: English
    Delivered by: LearnQuest
    Price: 765 USD
  • Date: 28-Feb-2025
    Time: 9AM - 5PM US Eastern
    Location: Virtual
    Language: English
    Delivered by: LearnQuest
    Price: 765 USD
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Course Description

Overview

This Consulting Skills for IT Professionals course is designed to provide students with the concepts, tools and best practices needed to increase their business acumen, enhance the value they provide to their internal clients, accelerate their career advancement and help maximize overall IT effectiveness.
 

Objectives

Upon completion of the Consulting Skills for IT Professionals course, students will be able to:
  • Use the SERVE consulting methodology
  • Build client trust and long-term relationships
  • Develop a strong professional reputation
  • Apply novel approaches to communicate with internal clients and others

Audience

  • Professional of all levels and job types

Prerequisites


     

Topics

The Consulting Discipline
  • Definition of consulting
  • Staff augmentation, subject matter experts, and strategic business partner
  • Providing consulting versus technical support
  • What your internal clients want
The Five-Step SERVE Consulting Model Description S – Setting up a Relationship
  • Warm-up and rapport
  • Understanding communication (face-to-face, phone, email, etc.)
  • Understanding your customer/business partners
  • Emotional intelligence as a business tool
E – Establishing Needs
  • Client types (characteristics, consequences, advice)
  • Open, closed and high yield questions
  • Strategic question types (uses and tactics)
  • Active listening: traditional and intuitive models
R – Recommending Solutions
  • Problem definition statements
  • Desired end state statements
  • Root cause concepts and techniques
  • Customer centric vision
V – Valuing Objections
  • Moving toward stakeholder agreement
  • Levels of stakeholder commitment
  • Potential stakeholder challenges
E – Executing – Next Steps
  • Reporting during execution
  • Staying connected
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