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Consulting Skills for IT Professionals
Duration
1 Day
Course
ITMG-251
Available Formats
Classroom Training, Online Training
Course Description
Overview
This Consulting Skills for IT Professionals course is designed to provide students with the concepts, tools and best practices needed to increase their business acumen, enhance the value they provide to their internal clients, accelerate their career advancement and help maximize overall IT effectiveness.Objectives
Upon completion of the Consulting Skills for IT Professionals course, students will be able to:
- Use the SERVE consulting methodology
- Build client trust and long-term relationships
- Develop a strong professional reputation
- Apply novel approaches to communicate with internal clients and others
Audience
- Professional of all levels and job types
Topics
The Consulting Discipline
- Definition of consulting
- Staff augmentation, subject matter experts, and strategic business partner
- Providing consulting versus technical support
- What your internal clients want
- Warm-up and rapport
- Understanding communication (face-to-face, phone, email, etc.)
- Understanding your customer/business partners
- Emotional intelligence as a business tool
- Client types (characteristics, consequences, advice)
- Open, closed and high yield questions
- Strategic question types (uses and tactics)
- Active listening: traditional and intuitive models
- Problem definition statements
- Desired end state statements
- Root cause concepts and techniques
- Customer centric vision
- Moving toward stakeholder agreement
- Levels of stakeholder commitment
- Potential stakeholder challenges
- Reporting during execution
- Staying connected
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Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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title
Please take a moment to fill out this form. We will get back to you as soon as possible.
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