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Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise
Duration
5 Days
Course
CSC-UEIME
Available Formats
Classroom Training, Online Training
Course Description
Overview
Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0 is intended for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM).Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe, at a high level, the features of Cisco Unified EIM and Cisco Unified WIM
- Describe the architecture of Cisco Unified EIM and Cisco Unified WIM
- Understand user management
- Create and manage an entire Knowledge Base Understand administration
- Describe the use of the Agent Console Describe the use of the Agent Console
- Describe Cisco Unified CCE Integration and Configuration
- Describe management tools for monitoring and reporting
- Understand tactics for troubleshooting
Audience
The course is for sales engineers, installers, consultants, application support staff and IT personnel who will be able to perform all aspects of the installation and maintenance of the Cisco Unified EIM and WIM applications.
Prerequisites
-
The knowledge and skills a learner must have before attending this course include the following:
- Experience with Windows 2003 Server
- Windows XP Basic Knowledge of SQL Server 2000 Basic Knowledge WebLogic and Web Logic Domains
- Basic Knowledge of Microsoft Internet Information Services (IIS) Cisco Unified CCE v7.x
Topics
Course Outline
- Module 1: Understanding the Features of Cisco Unified EIM and Cisco Unified WIM
- Module 2: Architecture Installation Planning and Environment Installation
- Module 3: User Management
- Module 4: The Knowledge Base
- Module 5: Administration
- Module 6: Agent Console Module
- Module 7: Cisco Unified CCE Integration and Configuration
- Module 8: Cisco Unified Web Interaction Manager
- Module 9: Management Tools: Monitors and Reporting Module
- Module 10: Tactics for Troubleshooting
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Self-Paced Training Info
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- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
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