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Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise
Course Description
Overview
Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0 is intended for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM).Objectives
- Describe, at a high level, the features of Cisco Unified EIM and Cisco Unified WIM
- Describe the architecture of Cisco Unified EIM and Cisco Unified WIM
- Understand user management
- Create and manage an entire Knowledge Base Understand administration
- Describe the use of the Agent Console Describe the use of the Agent Console
- Describe Cisco Unified CCE Integration and Configuration
- Describe management tools for monitoring and reporting
- Understand tactics for troubleshooting
Audience
Prerequisites
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The knowledge and skills a learner must have before attending this course include the following:
- Experience with Windows 2003 Server
- Windows XP Basic Knowledge of SQL Server 2000 Basic Knowledge WebLogic and Web Logic Domains
- Basic Knowledge of Microsoft Internet Information Services (IIS) Cisco Unified CCE v7.x
Topics
- Module 1: Understanding the Features of Cisco Unified EIM and Cisco Unified WIM
- Module 2: Architecture Installation Planning and Environment Installation
- Module 3: User Management
- Module 4: The Knowledge Base
- Module 5: Administration
- Module 6: Agent Console Module
- Module 7: Cisco Unified CCE Integration and Configuration
- Module 8: Cisco Unified Web Interaction Manager
- Module 9: Management Tools: Monitors and Reporting Module
- Module 10: Tactics for Troubleshooting
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Self-Paced Training Info
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- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
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