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ITIL® Foundation: ITIL 5 Certification Program
Duration
3 Days
Course
PCIT-500
Available Formats
Classroom Training, Online Training
Course Description
Overview
ITIL Foundation (Version 5) Build a strong foundation in digital product and service management. Learn the core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments.ITIL equips professionals with a shared language and practical understanding of how modern organizations manage digital products and services, skills that are in high demand across industries worldwide.
The instructor-led training course includes:
Official eBook
Exam voucher
Learning Resource Kit
Objectives
What skills will you acquire?
- Lifecycle thinking
- Continuous improvement mindset
- Collaborative, value-focused working
Audience
Unlock career opportunities:
- IT Specialist Application Development
- IT Specialist Change Management
- IT Operations Specialist
- IT Development Manager
- IT Service Operations Manager
- IT Team Leader
- Chief Digital Officer
- IT Project Manager
- Transformation Manager
- IT Service Manager
- Digital Product Manager
- Experience Manager
- Service Improvement Manager
- Service Delivery Specialists
- Product Owner
- Process Lead
- Customer Success Manager
- Service Owner
- Digital Product Designer
- Enterprise Architect
- Solution Designer
Topics
- Digital product and service management concepts - Understand the core concepts behind modern digital products and services, including value creation, continual improvement, and how products and services are managed across their lifecycle.
- Value co-creation - Discover how value is co-created through collaboration between service providers, consumers, and stakeholders, while weighing outcomes, costs, risks, experience and sustainability.
- The dimensions of product and service management - Delve into the four dimensions, Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach to digital product and service management.
- ITIL Value System - Gain an understanding of the ITIL Value System and how it brings together guiding principles, governance, value chain activities, management practices, and continual improvement.
- The ITIL Guiding Principles - Learn how to apply the framework's guiding principles to make better decisions, collaborate more effectively, and adapt ITIL practices to real-world digital environments.
- The product and service lifecycle - Develop a solid understanding of the purpose of each product and service lifecycle management activity; from discovery and design to operation, delivery and support; and how they work together to create value.
- ITIL's management practices - Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across organizations.
- Continual improvement - Learn how continual improvement is embedded within ITIL. Cover the continual improvement model's step-by-step approach and see how it supports long-term organizational success.
- Value Stream Mapping and Management - Understand how to identify, map, and manage value streams to improve flow, visibility, and outcomes across digital products and services.
Related Courses
-
ITIL® Foundation: ITIL 5 Certification Program Exam Prep
PCIT-5EP- Duration: 3 Days
- Delivery Format: Self-Paced Training
- Price: 595.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
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Please take a moment to fill out this form. We will get back to you as soon as possible.
All fields marked with an asterisk (*) are mandatory.