title
Please take a moment to fill out this form. We will get back to you as soon as possible.
All fields marked with an asterisk (*) are mandatory.
Excellence in Technical Customer Service
Duration
1 Day
Course
OLEK-135
Available Formats
Classroom Training, Online Training
Course Description
Overview
This Excellence in Technical Customer Service course is designed to provide students with the skills necessary to interact with customers in a positive and professional manner. In this course, students will apply important principles and skills they can use as a technical customer service representative. This course is taught with structured hands-on activities.Objectives
Upon completion of the Excellence in Technical Customer Service course, students will be able to:
- Meet the customer
- Diagnose the customer's issue
- Deliver solutions
Audience
- Business Users
Prerequisites
- Basic Customer Service Skills
Topics
- Be a “People Person”
- Represent Your Company
- Relate to the Customer
- Deal with a Customer's Misrepresentations
- Determine the Customer's Need
- Troubleshoot the Customer's Problem
- Finalize the Solution
- Educate the Customer
- Deliver Bad News
- Achieve Performance Standards
- Close the Contact
Related Courses
-
IT Help Desk Service in a Virtual World
ITMG-261- Duration: 0.25 Day
- Delivery Format: Classroom Training, Online Training
- Price: 765.00 USD
-
Building Customer Experience with a little bit of pixie dust (Based on ©DISNEY'S approach to Quality Service)
SSMG-200- Duration: 2 Days
- Delivery Format: Classroom Training, Online Training
- Price: 400.00 USD
Self-Paced Training Info
Learn at your own pace with anytime, anywhere training
- Same in-demand topics as instructor-led public and private classes.
- Standalone learning or supplemental reinforcement.
- e-Learning content varies by course and technology.
- View the Self-Paced version of this outline and what is included in the SPVC course.
- Learn more about e-Learning
Course Added To Shopping Cart
bla
bla
bla
bla
bla
bla
Self-Paced Training Terms & Conditions
??spvc-wbt-warning??
Exam Terms & Conditions
??exam-warning??
??group-training-form-area??
??how-can-we-help-you-area??
??personalized-form-area??
??request-quote-area??
Sorry, there are no classes that meet your criteria.
Please contact us to schedule a class.
STOP! Before You Leave
Save 0% on this course!
Take advantage of our online-only offer & save 0% on any course !
Promo Code skip0 will be applied to your registration
Nothing yet
Purchase Information
??elearning-coursenumber?? ??coursename??
View Cart
title
Please take a moment to fill out this form. We will get back to you as soon as possible.
All fields marked with an asterisk (*) are mandatory.