Course #: MOC-2261
Duration: 3 Days
Price: 1,785.00 USD
Prices reflect a 20% discount for IBM employees
Prices shown are the special AWS Partner Price
Prices reflect the Capgemini employee discount
Prices reflect the UPS employee discount
Prices reflect the employee discount
GSA Public Price: ??gsa-public-price??
GSA Private/Onsite Price: ??gsa-private-price??
For GSA pricing, go to GSA Advantage!
Delivery Formats
Material: LearnGreen (pdf)
This course is eligible for the IBM Full Access Training Pass. Get your subscription for a full year.
Filter Area Unfilter
Classroom Schedule
Virtual Schedule Virtual Training Facts
Close
Not seeing what you want? Contact us
Not seeing what you want? Contact us
Classroom Schedule
Virtual Schedule
Close
There are no virtual classes on the schedule in your country.
There are no public classes currently scheduled in your country.
View our global class schedule
This course is available in private, mentoring or e-learning options.
Complete this form, and a Training Advisor will be in touch with you shortly to address your training needs.
By submitting this form, I agree to LearnQuest's Terms and Conditions
Request Private Training
Close
Tell us a little about yourself:
By submitting this form, I agree to LearnQuest's Terms and Conditions
All Courses Backed by the LearnQuest 100% Satisfaction Guarantee
Course Description
Objectives
Audience
- New entrants to the IT field
- Career changers entering the IT field
- Academic students
Prerequisites
- Basic experience of a Microsoft Windows operating system such as Microsoft Windows XP.
- Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Microsoft Internet Explorer.
- Basic understanding of core operating system technologies, including installation and configuration.
- Basic understanding of hardware components and their functions.
- Basic understanding of the major desktop components and interfaces and their functions.
- Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings.
- Basic experience of command-line utilities for managing the operating system.
- Basic understanding of technologies that are available for establishing Internet connectivity.
Topics
Course OutlineModule 1: Introduction to the Desktop Support Technician Role and Environment This module describes the role and key skills of a desktop support technician (DST) and the role of a DST within Microsoft Operations Framework (MOF). It discusses the end-user support environment and the corporate support environment in which DSTs work and the skills required to successfully interact with users. Lessons
After completing this module, students will be able to: Â
This module introduces the Microsoft Windows XP Professional and Microsoft Windows XP Home Edition desktop operating systems and describes the concepts of domains and workgroups. This module describes the concepts of user accounts, user profiles, and user rights and explains how to help users resolve common logon issues. Lessons
After completing this module, students will be able to: Â
This module provides information about how to help users resolve system configuration issues, system security issues, and system performance- related issues. After completing this module, you will be able to troubleshoot these areas of desktop management. Lessons
After completing this module, students will be able to: Â
This module discusses how to help users manage computer addressing and name resolution and how to assist customers in properly configuring remote connections. After completing this module, you will be able to troubleshoot problems with network connections, networking protocols, and the way in which computers are addressed. Lessons
After completing this module, students will be able to: Â
This module discusses issues that occur with different hardware components and configurations and with device drivers. After completing this module, you will be able to troubleshoot storage devices, display devices, input/output (I/O) devices, and power configurations. Lessons
After completing this module, students will be able to: Â
This module describes how to support users who are attempting to perform file and folder management tasks, such as compressing files, enabling and disabling encryption, verifying permissions, or specifying access to files and folders. After completing this module, you will be able to troubleshoot file and folder issues whether they occur locally or across a network. Lessons
After completing this module, students will be able to: Â
This module explains how to troubleshoot printer installations, printer drivers, and issues that are related to print jobs. After completing this module, you will be able to troubleshoot print issues. Lessons
After completing this module, students will be able to: Â
This module discusses the computer boot process and why DSTs must be able to understand the components of the boot process for Microsoft Windows XP Professional and the tools available to troubleshoot startup issues. This understanding will enable them to address problems when a computer will not start properly. After completing this module, you will be able to troubleshoot the boot process. Lessons
After completing this module, students will be able to: Â
|
Related Courses


Reviews

We Guarantee You'll be Satisfied
At LearnQuest, our goal is always the same: to provide the highest quality training and service to each and every customer.
If you’re not satisfied for any reason, simply contact one of our Training Advisors for assistance with your concerns.

Enrollment Options
Select the Training Provider you would like to use
Already have an account? Login here >
You will be leaving the LearnQuest Website
*If using Apple Training Credits or LearnPass, you must enroll with LearnQuest