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ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF)
Duration
3 Days
Course
LP-ITIL-130
Available Formats
Online Training
Course Description
Overview
ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) training course will cover all of the five ITIL® 4 practices below:- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring & Event Management
Objectives
ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) training course includes the following materials:
- Pre-reading
- A Full ITIL® 4 Specialist: Monitor, Support & Fulfil Course Manual
- ITIL® 4 Official Core Guidance (eBook Format)
- Quizzes
- Exercises
- ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) Exam Voucher
Audience
ITIL® 4 Specialist: Monitor, Support & Fulfil (MSF) training course is aimed towards validating the skills and knowledge of professionals seeking to establish a good cross-practice collaboration and effective service value streams.
- IT Managers
- Customer Relationship Managers
- External Partners
- Provider Managers
- Marketing Professionals
- Service Management Professionals
Prerequisites
- ITIL® Foundation Certificate OR ITIL® 4 Managing Professional Transition (MPT) Certificate
- Training Through an Accredited Training Organisation (ATO)
Topics
1. Incident Management (INM) Practice:
1.1. The key concepts of the practice.
1.2. The processes of the practice.
1.3. The roles and competences of the practice.
1.4. How information and technology support and enable the practice.
1.5. The role of partners and suppliers in the practice.
1.6. How the ITIL® capability model can be used to develop the practice.
1.7. The recommendations for the practice success.
2. Service Desk (SD) Practice:
2.1. The key concepts of the practice.
2.2. The processes of the practice.
2.3. The roles and competences of the practice.
2.4. How information and technology support and enable the practice.
2.5. ?he role of partners and suppliers in the practice.
2.6. ?ow the ITIL capability model can be used to develop the practice.
2.7. The recommendations for the practice success.
3. Service Request Management (SRM) Practice:
3.1. The key concepts of the practice.
3.2. The processes of the practice.
3.3. The roles and competences of the practice.
3.4. How information and technology support and enable the practice.
3.5. The role of partners and suppliers in the practice.
3.6. How the ITIL® capability model can be used to develop the practice
3.7. The recommendations for the practice success
4. Monitoring & Event Management (MEM) Practice:
4.1. The key concepts of the practice.
4.2. The processes of the practice.
4.3. The roles and competences of the practice.
4.4. How information and technology support and enable the practice.
4.5. The role of partners and suppliers in the practice.
4.6. How the ITIL® capability model can be used to develop the practice.
4.7. The recommendations for practice success.
5. Problem Management (PRM) Practice:
5.1. The key concepts of the practice.
5.2. The processes of the practice.
5.3. The roles and competences of the practice.
5.4. How information and technology support and enable the practice.
5.5. The role of partners and suppliers in the practice.
5.6. How the ITIL® capability model can be used to develop the practice.
5.7. The recommendations for the practice success.
6. Monitor, Support, & Fulfil (MSF)
6.1. Understand the processes and value streams of the Monitor, Support, & Fulfil practices.
6.2. How information and technology support and enable the practices.
6.3. Recommendations for the Monitor, Support, & Fulfil practices success.
Related Courses
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ITIL® 4 Awareness for Decision Makers
ITIL-410- Duration: 1 Day
- Delivery Format: Classroom Training, Online Training
- Price: 585.00 USD
-
ITIL® 4 Overview
ITIL-415- Duration: 1 Day
- Delivery Format: Classroom Training, Online Training
- Price: 585.00 USD
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- Standalone learning or supplemental reinforcement.
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